Am I legally required to cancel my phone contract by letter?

Question

I am trying to cancel my Vodafone contract (it's now finished its minimum term) and customer services are telling me I have to write a letter to do this.
My previous 3 mobile contract was cancelled verbally over the phone, so are Vodafone just trying to get more money out of me by getting me to write a letter? Can I force them to do it over the phone, or do I really have to write the letter?

Answer 1

hey there

please read your t&c's carefully

you may find that you need to give 30 days written notice

i work in carphone warehouse and i advise customers to give 30 days written notice, to cover themselves because even if you dont use your allocated minutes(tariff) you will still be charged for them!!

remember its another human and usually different departments that you speak to i.e customers services, disconnections department

and they could be in different countries too

humnas make mistakes and also forget tasks (which will cost u money)

especially when you have screaming customers down the phone

make sure you send it recorded to the disconnection department

i hope this helps

Answer 2

When dealing with intractable businesses such as Vodafone, it's always a good idea to have some sort of documentation for future reference. I don't know if there is any requirement for written cancellation, but is would be a good idea to write the letter and keep a copy for your records in case this company proves uncooperative. You might think about contacting the Better Business Bureau about your difficulty in canceling your contract. They usually have some good pointers when dealing with this sort of stuff. Good luck.

Answer 3

You should check the terms and conditions of your contract to be certain. However, you will find that most Companies now request such things in writing for your protection and their own. This is to ensure that the instructions come from the person named in the agreement. Imagine for example, that someone claiming to be you rang and cancelled your contract and this wasn't what you wanted. You'd be pretty annoyed that the Company had not asked for some proof of identifcation from the caller before proceeding to disconnect the service.

Hope this helps explain the situation.

Answer 4

no you are not legally required to cancel the contract by letter they are just being funny with you, what you do have to do though is give 30 day notice before it will be terminated.

Answer 5

You ususally don't have to (unless it says in the contract you signed that you have a cancel via letter) but if I were you I would do it via certified letter so you have proof they recieved the letter

Answer 6

I terminated a contract with o2 via email and that was excepted. Also verbally over phone.

Answer 7

Well, since they can get amnesia about a phone call, it's in your best interests to cancel by REGISTERED mail. Make the bastards sign for it.

Answer 8

according to my vodafone contract
it states you must contact us in writing (and virblly to confirm you have sent it in)
but then again they do have a nack of changing there minds faster than there underwear