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Have you gone to HP's support page.
http://welcome.hp.com/country/us/en/support.html?pageDisplay=support

Before you go there, get out your order number, serial number of the printer, model number, so you are ready to complete the form. Good luck.

Just a week ago I had a problem with my HP and received some of the best support I have ever received -- a rep e-mailed instructions to me, then e-mailed back to see how I was doing and told me to contact them for other options if this fix didn't work.

Eventually, my problem was resolved.

2007-03-11 08:51:33 · answer #1 · answered by TheHumbleOne 7 · 0 0

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