W2K3 R2 Server Restarting problem?

Question

Dear all

at the time of restarting our web server not restarting even after 20 min

after restarting (Hardboot) i check the event viewer the following error was showing.. give me suggestion

The following boot-start or system-start driver(s) failed to load:
i8042prt

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The process svchost.exe has initiated the restart of computer
SPDAPPNEW on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x80070020
Shutdown Type: restart
Comment

Answer 1

It sounds like you loaded a driver that does not agree with Windows Server. The only way to get rid of this is to restore system state or uninstall driver. During reboot, press F8 and when you get to the boot menu select last known good configuration. If this does not work boot in in safe mode and if you backed up your system state you can restore at this time. If not remove the driver software that is causing the error.
Something I found out during a quick search. This should help, disable the service when you get in in safe mode.
i8042prt.sys file information
The process i8042 Port Driver belongs to the software Microsoft® Windows® Operating System by Microsoft Corporation (www.microsoft.com).

Description: i8042prt.sys is located in the folder C:\Windows\System32\drivers. Known file sizes on Windows XP are 52736 bytes (91% of all occurrence), 51072 bytes, 50944 bytes.
The driver can be started or stopped from Services in the Control Panel or by other programs. File i8042prt.sys is a Windows core system file. The program is not visible. There is no detailed description of this service. i8042prt.sys is a trustworthy file from Microsoft. i8042prt.sys seems to be a compressed file. Therefore the technical security rating is 1% dangerous.


Important: Some malware camouflage themselves as i8042prt.sys, particularly if they are located in c:\windows or c:\windows\system32 folder. Thus check the i8042prt.sys process on your pc whether it is pest. We recommend Security Task Manager for verifying your computer's security. It is one of the Top Download Picks of 2005 of The Washington Post and PC World.
And credit where credit is due, URL for this info
http://www.file.net/process/i8042prt.sys.html