writing standard operating procedures fro accounts receivable?

Question

I need to write some SOP's for our receivables department,never done this before so am a bit unsure of whatn is required any hints or tips appreciated.

Answer 1

What you have to do is write down what clerks need to do in their job. For instance, how long should they wait when a customer is delinquent before calling or sending a dunning letter. Typically, this could include a Visio diagram and an indication of the process that is involved.

Answer 2

I think you need to start a list and add to it. The best part of doing it on a computer is that you can add to different areas as you need to.
Start with the basics and then fill in with more details.