Hi guys
I bought sony sz 360p 2 months bcak with my whole savings It got some problem and I sent it for repair. There the story begins..Iam not sure they repaired it or not but online status page show that they shipped back to me. I was very happy that they repaired it one day. After 2 days fedex shows that they delivered the box. But I did not get it. Then I came to know that sony sent it wrong adress which is my old adress. I called sony to update my adress one month back and they updated. They also sent the empty box to correct adress(current adress).
When I called sony about this they told that they have my current adress and they sent laptop to current adress. After lengthy discussions they forwarded it to service dept then to regional service center. Shockingly they have my old adress and sent it that adress. they did not update my adress.
Fedex is saying that only shipper can get that box back and sony is saying that they are not responsible once laptop goes out of their hands.
2007-03-08 03:07:20 · 3 answers · asked by santhosh 2 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
I have been calling sony from the past 25 days. They are saying that they are going to resolve the matter. Filed complaint with BBB
2007-03-08 04:34:11 · update #1
Oh my God! What a horrible experience!!! I would demand to speak to a manager. If you get no where with that person ask to speak to their manager. Demand that you want your sony within 7 business days or you want a new one! They must of had the package insured!!! If so call fedex and tell them you did not receive the package. See what they are willing to do! Good Luck!!!
2007-03-08 03:16:00 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Contact your local BBB Better Business Bureau & PC World. They should assist you in rectifying your situation.
2007-03-08 11:17:37 · answer #2 · answered by mrresearchman 6 · 0⤊ 0⤋
yeah
and when you WIN
BUY a MAC
apple.com
2007-03-08 11:35:24 · answer #3 · answered by SiCKnDAhead 2 · 0⤊ 3⤋