Problem#1 Cannot retrieve BT yahoo mail just get the header and no content.
Problem #2
Cannot update windows, faced with blank screen. MSN troubleshooter pages advise updating/unistalling/reinstalling Norton which leads into next problem...
Problem #3
Download wont work from symantec. Tried accessing from BT yahoo protection however when i open this it is also a blank screen.
Problem#4
Online log in keys do not work.
Problem#5
Cannot remove norton/bt protection as it doesnt appear in the add/remove programs menu.
Problem#6
Sytem restore wont work
What is happing to my PC? Do i really have to do a PC recorvery and start a whole new SP2 issue?
Help!
Please!
2007-03-08 01:22:01 · 6 answers · asked by fire fidget 1 in Computers & Internet ➔ Other - Computers
1. If you can access websites, try to run an antivirus online via symantec to see if this will determine IF you have virus/trojans in the first place. Next look up the actual virii and follow instructions from one of the anti-virus websites like
http://csrc.nist.gov/virus/ or http://securityresponse.symantec.com
This is key because a lot of virii/trojans change local host files to reference websites as 127.0.0.1 (localhost) and when fixing back ground virus damage can get your web capabilities back.
2. Get a good spyware removal tool, or two of them. Best ones out there now are Ad-aware: http://www.lavasoftusa.com/software/adaware and Spybot Search and Destroy: http://www.safer-networking.org/en/download/index.html
Both are free. Let them run and find anything that is going on with spyware.
3. If your PC is still running slow, major damage might have occurred at the registry level. A good registry cleaner is CCleaner: http://www.ccleaner.com
With all this done..and having a clean system, you should be able to get restore back and your Yahoo mail should work.
2007-03-08 01:54:29 · answer #1 · answered by BlessedKhaos 1 · 1⤊ 0⤋
Possiblity of Failing hard drive. PC recovery is possiblity of reinstalling pc system. I suggest the test hard drive. If you have another desktop computer hard drive plug in from current pc and plug in other pc and try to bootup. The monitor screen should said No Operating System found on Hard Drive.
2007-03-08 01:35:03 · answer #2 · answered by Shawn P 2 · 0⤊ 0⤋
I had quite a few of them wrong with my pc I had to get a new free virus control from online and scanned the WHOLE pc and it found about 20 Trojan Horse Viruses.. Which was really annoying but after that things started to work again. :)
2007-03-08 01:34:24 · answer #3 · answered by Bex 2 · 0⤊ 0⤋
Norton anti virus is rubbish it takes over your computer .... i hate it i will never install it again ever ! You cant get rid of it either way its always there lurking in some file (i had to format).... my advice is format the hard drive and do not install any norton programs !! Get AVG anti virus & spyware.
Here we are try this http://sniptools.com/tutorials/uninstalling-norton-antivirus
2007-03-08 03:19:46 · answer #4 · answered by Pulsar_GTI 3 · 0⤊ 0⤋
Yes it sounds like a serous worm or Trojan. Back up all your data first Windows needs to restored periodically its the nature of the beast.
2007-03-08 01:29:27 · answer #5 · answered by PE7E 3 · 0⤊ 0⤋
You could format ur windows drive and reinstall windows
2007-03-08 01:31:43 · answer #6 · answered by ? 3 · 0⤊ 1⤋