okay people, any help would be greatyl appreciated, bottom line is i took my 05 neon to the delearship this morning after it acted up on the road bucking gears and so forth- it's an auto tranny. Now i tell them of situation, say it's only got 22000 miles on it, it's under warranty. fast forwards to 5 pm, i get a call. "this car had been in an accident and had parts in the front end replaced with non chrysler parts, so your warranty is void with this." so, i call other dealership, they say we can't help your car with your extended warranty you bought with us, because it is not a dodge part, and we only cover factory parts as well." so, pretty much, i bought this extended warranty for nothing, as my radiator was already exempt from it. I need help people what can i do? it's 650 bucks to cover a part that should be covered under warranty already. is there something i can do, i am stuck. thanks for the help all.
2007-03-07 09:45:25 · 5 answers · asked by raynics82 2 in Cars & Transportation ➔ Maintenance & Repairs
okay, let me make this more clear, seeing as the first guy doesn't understand. I fully understand a warranty and that it covers dealership parts. the thing i don't understand is why they would sell me a warranty that they already know will not cover certain parts in there engine. especially one of their very own extended warranties. they sold me an extended warranty with the condition that everything is covered as long as i did not replace anything. i did not. so therefore, everything should include a radiator, or they should have deducted the cost of coverage for the radiator system from there extended. c what i'm saying
2007-03-07 09:58:21 · update #1
Of course the following depends on the laws where YOU live. Consult a lawyer.
The dealership (was it a Dodge dealership?) who sold you the car is responsible to tell you it was in an accident. If it is not specifically written on the bill of sale, you can sue them to replace the entire car with one of equivalent value.
If you smashed the car yourself and OEM parts were specified by your insurance but not installed, you can sue the repair shop. Or your insurance company will, IF it specified OEM parts in your insurance contract (it's implied but ... but ... but you can never be sure).
None of the above have anything to do with the original Dodge warrantee or extended warrantee. I am afraid you are on the hook to pay for the parts and go after the people who ripped you off.
I had a similar situation when a dealership sold me an SUV that had been stolen and recovered and not marked on MY copy of the Bill of Sale. They had 24 hours to replace it with the vehicle of MY choice of equivalent value (or you can pay the difference) before the police would be involved ... but dont let them rip you off AGAIN saying the car has depreciated or offering wholesale value. Use the value on the Bill of Sale, it was breech of contract from day one ... after all they don't want to go to court and end up in the press.
Finally, if you knew all that and bought the car anyway 'cuz you figured it was a good deal, tough luck! You're on the hook for the repairs.
.
2007-03-07 10:26:14 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Yes, I had a similar problem years ago when I tried to fix a serious engine problem myself lol, and by the time the engine was all in pieces and I realized I could not fix it, it dawned on me that it could be under extended and had it towed to the dealership with all the parts in the trunk and they said NOoooO!!!!
This swore me off extended warranties for good, but then I called around and found a guy who said he would fix it like that with the warranty and all and so I had it towed there and yup, he sure did.
So...
You'll want to call around or visit a few places and do some investigating of your own, there do exist competent (non-dealership) mechanics who will fix your car under the extended warranty and honor it.
This is because an extended warranty is actually kind of like an insurance policy and I *think* they just turn it in as a claim but that is not my job to know, but either way you have to find a mechanic or a shop that can do things this way (and honor the extended warranty in the process).
You might take it (or call) to the place who fixed it in the first place, or to your most regularly visited mechanic, that might be worth at least some info...
Being that it's the transmission, Aamco might be worth a shot, they're one of America's top rated shops.
Good luck
2007-03-07 09:58:18 · answer #2 · answered by netthiefx 5 · 1⤊ 0⤋
The car dealership should have its' own waranty period and not just be relying on the extended new car warranty.
If the manufacturer wont honour the warranty then the dealership should honour the warranty you paid for.
If the dealership doesnt honour non-genuine parts then what is a non-genuine part doing in a car that you bought from them?
2007-03-07 09:57:39 · answer #3 · answered by Costy 3 · 0⤊ 0⤋
OK. Sounds like they sold you the car this way. I would contact the AG office, consumer affair dept in your state. Also call the dept of business regulation, (the department that license car dealers) After that you may file a claim in small claims court or you could contact an attorney. Good luck.
2007-03-07 10:06:49 · answer #4 · answered by adjuster5 3 · 2⤊ 0⤋
you should have read the warranty before you signed it saying you read it. your you no what out of luck.
2007-03-07 09:52:50 · answer #5 · answered by Anonymous · 0⤊ 0⤋