In December a bill i paid has been 'lost' by one of my service providers.
It has already taken them over 12 weeks to contact me, so as you can imagine I'm not too happy about the situation already, and they keep telling me they can't trace the payment i made without having my bank account number.
I have already faxed two bank statements to them (showing the date & amount that went out of my account to them), they also have things like my date of birth, address, name etc.
I really don't want to give my bank details out as I've already had a previous incident in May last year with this company where they took money out of my account without my permission.
Do they need my bank account number or can they trace it without it?
2007-03-07 04:36:27 · 10 answers · asked by Becci 4 in Business & Finance ➔ Personal Finance
they have a payment reference number!
2007-03-07 04:44:39 · update #1
I think its risky giving out your bank details like that. I once had a problem like that.you dont need to give your details out, it can be traced by your name alone as you have an account. a copy of your statement should be enough. There are a couple of things you can do. You can either call your bank and ask thier advice on what to do. No reputable company should require bank account details really if they have you address and othe details to hand.
ask them to either check their details again. Tell them you have the proof that the money has gone to their account and you have the statement to prove it. They need to get there accounts straight. Your have paid and you do not need to pay again. you can take this matter further if you wish by contacting your local citizens advice bearau and they can be very helpful.
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2007-03-07 04:50:25 · answer #1 · answered by Anonymous · 1⤊ 0⤋
I had a similar issue not long ago. Spent hours on the phone with these people. I resolved by having someone from my bank that conferenced in someone from the service provider with me. I felt better having my bank as the third party overseeing it all. Don't know if many banks do this but I was sure pleased. Very quickly, the provider found the 2 payments! This was US Bank. It took 30 minutes with 3 of us on the phone. The guy from the bank also had notes on everything and the problem was solved.
2007-03-07 04:52:53 · answer #2 · answered by Middleclassandnotquiet 6 · 0⤊ 0⤋
If you have a payment reference number, and you paid by check, send them a copy of the front and back of the check. If you made the payment online, and you have provided them with the information from your bank statement showing it cleared, and there acceptance of the payment, you should ask to speak to a supervisor to resolve this.
Sending your bank account number alone is no way for them to track the payment.
2007-03-07 04:48:07 · answer #3 · answered by Jen 5 · 0⤊ 0⤋
Prove them with a canceled check--- do not give them any thing else. Tell them to correct the item and any credit reports. They have 30 days to do so. If they do not correct any bad entries then you must dispute the items with the credit reporting companies. This is the Fair Credit Reporting Act. If you are denied credit based on their reporting then you can sue them for up to 3 times the credit lost + punitive damages. NO DO NOT give them banking information EVER. You could be a victim of identity theft.
2007-03-07 04:45:05 · answer #4 · answered by golferwhoworks 7 · 0⤊ 0⤋
somebody has hacked your account, it occurred to me some years in the past, I in basic terms had £a million and that i don't be attentive to ways they controlled to take it because of the fact the minimum is £6, I contacted Paypal and had to substantiate it replaced into my account, never have been given the money lower back, yet to on the present time i'm confident it replaced into somebody who worked for Paypal, as I never gave my password to everyone and it wasn't guessable. I in basic terms knew as quickly as I have been given an digital mail asserting a US financial company account have been extra, i assumed their secure practices replaced into ineffective because of the fact why could I also have a US account, residing in England?
2016-11-23 13:22:09 · answer #5 · answered by lawver 4 · 0⤊ 0⤋
I wouldn't say they need your account number at all. Surely they can trace you better with your customer reference number or an order number etc.
I wouldn't want to give out my personal details like that either.
2007-03-07 04:41:33 · answer #6 · answered by Anonymous · 1⤊ 0⤋
Why not give the account number? Anyone who gets a check from you has your account number anyway. Since you gave them a check in the first place why not let them have the account number again?
2007-03-07 04:43:40 · answer #7 · answered by Barkley Hound 7 · 1⤊ 0⤋
never give out your bank details there are other ways to resolve this .
2007-03-07 04:42:23 · answer #8 · answered by Anonymous · 1⤊ 0⤋
no,if they have a reference number they will be able to trace it!!
2007-03-07 05:46:09 · answer #9 · answered by Anonymous · 0⤊ 0⤋
just ignore them.
If you have shown your statement - that's enough
2007-03-07 04:44:16 · answer #10 · answered by sm bn 6 · 0⤊ 0⤋