I believe I have a virus and I need help. I clicked on a email then a web site popped up and about two minutes

Question

later my computer restarted all my itself. Now it will turn on and all of the sudden turned off. Then I get opinions to start in various modes. Safe mode wont work really and when I start windows normally my computer wont stay on long enough for a virus scan. I also get 60 seconds warnings from NTauthority applications warning me my comptuer will turn off. And some times just turns off all the sudden Can anyone help me please??? Maybe at least tell me the name of the virus.

Answer 1

You should not have a virus if you just clicked on an email. Now, if you opened an attachment, or clicked a link inside of the email, that's a different story.

It may just be a coincedence that the computer started acting up after you opened that email.

I recommend scanning your PC with your updated anti-virus software. Also, you can go to vendor websites and have them scan your system from there. Here some vendor sites to try:

http://www.symantec.com/home_homeoffice/support/index_virus.jsp

http://ts.mcafeehelp.com/freescan.asp

http://housecall.trendmicro.com/


However, it sounds like you may have a power-supply or memory problem. You could try reseating your memory sticks.
But when im doubt, I recommend running chkdsk. Just do this:

> Go to 'My Computer'
> Right-click on 'Local Disk (C:)'
> Select 'Properties'
> Click on 'Tools' tab
> Click on 'Check Now' button in Error-checking section
> Select both boxes for 'Check disk options'
> Then click 'Start' button
> Will be prompted to restart windows, for chkdsk to perform
> Close all open windows
> Click 'Start'
> Click 'Turn Off Computer'
> Click 'Restart'

The system will reboot and run the chkdsk procedure, which will take approximately 20-30 minutes. Depends on size of hard drive, etc..

After it completes all 5 stages of the chkdsk, a message will display to let you know if the disk is OK. It only appears for a few seconds, so pay attention.

Good luck! :-)

Answer 2

A couple of quick thing here
First-- there are literally hundreds of various virus infections
and it is highly unlikely that anyone will be able to do any more than give you some kind of wild guess as to the name for your particular problem-- and it DOES sound like a virus

Then--- do you have capability within your virus scan program for "quick scan"--- if so--- this might have enough time to nail this dog down !! A lot of the better anti-virus programs can quick scan a virus into the open rapidly-- especially if they are THAT much in control and prevelent !!

Otherwise-- with this thing being THAT aggressive-- my suggestion would be -- to turn your computer OFF and seek professional help from a Geek Squad locally to maybe bring in a scanning Disk to run up on this piece of rabid trash !!

Good Luck---wish I had more for you-- but I don't !!!

Answer 3

try downloading some remover tools and running them in safe mode (even if your computer restarts you should have a clear shot)
http://www.grisoft.cz/filedir/util/avg_rem_sup.dir/vcleaner.exe

Answer 4

check out
http://sumiram2006.googlepages.com/combatproblems
It gives free downloads of anti spyware/virus/adware/trojan/ which can detect and eliminate.Best wishes