Where can we go to complain about computer repair shop stealing parts of my laptop? (Los Angeles)?

Question

I brought my laptop for a simple LCD problem (loose lcd connection) which I showed the owner of the shop. After 1 month, he finally got it fixed. When I got the laptop back (my husband picked it up), I noticed the keyboard was changed. The touch pad was not working, the lcd did not work right. The owner has had a antagonistic attitude since the start. He is impolite on the phone. But since we have made a deposit, and he has our laptop, we put up with it. Now that we have returned the laptop for repair, he is not responding again or has a curt attitude and will not communicate. He kept insisting he did not touch the keyboard. We can prove it was not the right keyboard because we have a picture of the laptop before we sent for repair. I have lost a lot of work (school work) because of this. He promised it will only take a week or two to repair it. It has been a month and a half now. Please help. We paid him $200 just to tighten screw on the lcd. Now nothing works and we might be getting a 'butchered' laptop. Where can we go to stop this theft and illegal business practice?

Answer 1

Take it to the Better Business Bureau... file a complaint with them.. good luck...