how to file complaint?

Question

My daughter had a dental appointment but the office just called and cancelled it because they found out I had went and got a 2nd opinion from a different dentist. Do they have the right to do this? They said my daughter cannot come back anymore just because we got a second opinion. I called the dental board but they said they only handle complaints related to tooth work. This just doesn't seem right.

Answer 1

i would call your local news like channel four they usually have a consumer complaint department and if it has happened to more than you they might do a story on it you have the right for a second opinion you have the right to find the best possible medical care for your family and you have the right to stand up for yourself don't let anyone tell you that complaining about it is silly if they did it to you chances are they will do it to someone else and they have done it in the past

Answer 2

They can't turn you down just because you sought the advice of another institution. Your family is already an established clientele, why in the world would they want to lose business? I'm sure you weren't even given the details of your contract with the dental office. Ask them where in the manual or forms does it say that a client cannot get another opinion? It's your money.

I would call the dental board again. How can they represent dental institutions if they cannot handle a conflict concerning a client? They should at least be able to answer your question generally.

If that doesn't work, go to the other dentist. You can also ask their assistants about the situation.

Good luck.

Answer 3

Unfortunately, private establishments (such as a dental office) have the right to EXCLUDE as long as the exclusion does not violate the civil rights act - which only pertains to exclusion on the basis of race, sex, religion, national origin, etc.
They can exclude you from their establishment for any other reason and it is not illegal under federal law.
Although it does not seem right, and it seems unjust (like the other people have said), unless there is a state statute in your state that prohibits exclusion on the basis of getting a second opinion, then you most likely do not have a complaint.
In these types of cases, what hurts establishments that exclude on an arbitrary basis is making it known to the public that they engage in that type of activity - and really try to hurt them by getting other patients to leave and prevent new patients from going there.

Answer 4

As long as they are not discriminating based on race, gender, sex etc., a business has the right to refuse service to anyone. Dentists are regulated as to the standard of care they must provide, but not to the persons they take as clients. Go to your new dentist, there's nothing you can do about the other guy, as he has the right to deny you service for any reason he sees fit. The dental board is not going to get involved and try to tell this person how to run his practice. They exist to make sure he's trained and practicing in a safe and medically acceptable manner.

Answer 5

You can't, but ehre's what you can do.

you just have 3 chocies
1) go with your 2nd option
2) sue the 1st office because that's consider discrimination; 2nd office should have confidentiality, i mean if that's how they do business, that's no right
3) go say sorry and beg them to take you back...

If they have bad publicity, they can eventually run out of business, well that'll teach them a lesson to have standard services...
either way the outcomes don't seem too goood but only the 2nd option will give you some justice.

Answer 6

It does not seem ethical. But, I say find another dentist. You get this guy mad at you and he's liable to cut back on the Novocaine before drilling.

Answer 7

call ur lawyer and find out