I am with the Halifax and after a couple months and a few letters and phone calls they have offered me £1500 as a 'goodwill gesture' out of the £2500 they have charged me in bank charges over the last six years.
My first instinct was to accept as I didn't think they'd reimburse me at all and if they did I didn't think it would be that much but, after speaking with a few friends who have been in similar situations they have told me to refuse the offer and go for the full £2500.
I am not a greedy person so again I thought, 'no I'll stick with what they've offered me' but then on the other hand I'm thinking, 'it is my money anyway'.
Can anyone let me know the pros and cons of both options please?
ie: accept Halifax's offer or pursue the full amount?
By the way I don't even know the route I should take if I do want to go for the full amount.
2007-03-05 08:24:45 · 6 answers · asked by kittylitter777 1 in Business & Finance ➔ Personal Finance
i've just started the process of claiming back my extortionate bank charges from alliance and leicester. in the last 2 yrs they've charged me nearly a grand in fines (and ppl say abbey is bad they've charges me 100 in 6yrs.)
anyways theres info on www.thesun.co.uk/money
from all the readingi've done you can accept what they've offered but on accepting you should let them know that you will be expecting the further £1000 in the near future. or if you decline and they refuse to pay then you file a claim with the small claims court and put interest and any other related charges (especially legal) you've incurred. interest is charged @8% statutory which is the max the courts will allow.
there's quite a few templates and they got info on what to do at each stage.
if you get stuck go to the CAB of post aquestion on thesun or here, someone will be able to help.
2007-03-05 22:23:41 · answer #1 · answered by babyonlyne 3 · 0⤊ 0⤋
Speaking from personal experience, i would write back thanking them for their offer but once again reitterating the fact that the full amount it 2500 - then ask them nicely to reconsider - i would only do this once though as after that they say oh well he gets nothing now. You are right though - that money is yours so a partial offer is good but a larger one - ie 2000 would be better.
Good luck - i hope you get what you ask for!
2007-03-06 01:53:56 · answer #2 · answered by bevflower 3 · 0⤊ 0⤋
Go for full amount, they always try and offer you less on the offchance you will accept. Generally as soon as you say no you want the full money back they will give it to you. After all they are lucky you're only claiming the charges back and not the interest on the charges too (which is often as bad)
2007-03-05 09:49:54 · answer #3 · answered by Anonymous · 0⤊ 0⤋
I think the offer is very good and you should accept it. No one gets a full refund and in all fairness banks are entitled to recover their costs.
If you force a higher payment from them, they will ask you to close your account and spoil your credit score.
2007-03-05 08:35:13 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Personally I would seek legal advice, pop into your local CAB, they usually have a lawyer who may be able to help.
By them making you an offer that is certainly an admission of guilt in my opinion and they are hoping you accept to save them the difference.
Best of Luck.
2007-03-05 08:34:03 · answer #5 · answered by lynn a 3 · 0⤊ 0⤋
I would pursue the full amount then let them know that they are getting away lightly because you are including any of your time or stress incurred due to there unjustified fee's
Banking Ombusman
2007-03-05 08:33:00 · answer #6 · answered by xXx Orange Breezer xXx 5 · 0⤊ 0⤋