2007-03-04 19:20:25 · 18 answers · asked by cigaro19 5 in Computers & Internet ➔ Internet
I think even if you got a proof-of-postage receipt.. that it only repays £10 or £20 at the most. If you are sending anything of value in the mail you should send it with some form of insurance at the Post Office.
It costs very little extra and will pay out if your item goes missing in the delivery process.
To answer your question... if the buyer did not request or pay for the insurance element... then to me he takes the loss... although it is quite harsh. You might want to compensate him some partial refund... but you never know if the buyer actually received the item and just is a chancer looking for more money back. Offering insured (special delivery / recorded delivery) option as an optional extra is always the best way to go with ebay listings.
2007-03-04 19:30:26 · answer #1 · answered by Narky 5 · 2⤊ 1⤋
Hi, as a ebay buyer and seller, if you sent the item was sent to a uk address you will need to wait untill 15 days before the Post Office will class it as missing, hopefully you filled out a copy of posting, (COP) as this will insure you up to £32.00.
You would need to fill out a missing item form from the Post Office, and send it off with your COP and if you have the recipt of the postage cost.
They might write and ask the other person if they have recieved the item, as they would have to fill out a form within 7 days, and send it back to the post office.
Ask them if they could check at their local sorting office, as sometimes parcels can get taken back there.
Did you put your name and address and the back, as it could be returned back to you.
As a seller you will need to rembures the other person their money back, and you claim the money back of the Royal Mail.
If you do not remburse the money they could open a Item Not recieved with ebay or pay pal, and if they do this your pay pal account can be frozen while the dispute go on.
If you need any more information, why not ask in the Community and questions board.
Hope fully they will recieve their item, Good Luck.
Unfortunalty ebay and pay pal state that proof of postage is not proof of item being delivered, unless you have a tracking number you would lose any claim that a buyer puts in.
I know this policy stinks, i always get a COP if the item is under £32. if it sells for over £32 i always take out extra insurance and send it by trackable means.
2007-03-04 19:42:48 · answer #2 · answered by Anonymous · 0⤊ 1⤋
If you state that insurance is offered and the buyer refused to pay extra for this then the buyer is responsible once you have sent it.
The buyer will ask for 'proof of posting' so, hopefully you will have this (you should ALWAYS ask for this when sending items through the post)
If you haven't obtained 'proof', and cannot, therefore, prove you really have sent the item, I'm afraid YOU will be reasponsible and if the buyer complains (and he/she will) the money may be taken from your PayPal account and you will lose out.
A word of (rather late) caution...when you send items sold through ebay you should always send them so that they need to be signed for when they get to their destination. Unfortunately ebay, like so many other systems, has its share of dishonest users. If the person you send goods to claims he/she hasn't received the item, how can you prove they have? Only by getting a signature.
Of course, if the person really hasn't received their goods, they will feel aggrieved that they have sent money and got nothing for it...there are dishonest sellers as well as buyers.
The lesson is to operate, selling or buying, with caution.
I hope, eventually, the goods will turn up and everything will be settled amicably with your customer.
But next time....well. you know what to do?
Cheers,
BobSpain
2007-03-04 19:41:06 · answer #3 · answered by BobSpain 5 · 0⤊ 2⤋
If the item was paid for using Paypal, Paypal provide insurance for goods up to 500 GBP.
But as someone else suggested get in contact with Ebay. They will have more experience in this matter.
2007-03-04 19:31:40 · answer #4 · answered by Paul H 2 · 1⤊ 1⤋
Tricky one as if you did not get receipt of postage from the GPO. Buyer can claim after so many days and ebay will contact you to resolve the issue.
In future get a receipt and you'll be laughing it cost nothing.
Hedgy
2007-03-04 19:31:02 · answer #5 · answered by Anonymous · 1⤊ 1⤋
Be careful before giving a refund as the other person may just be saying they didn't get it to get money out of you, if you have a reciept of postage take it up with the post office if it's genuine that they did not get you will probably need to refund the money.
2007-03-04 19:33:07 · answer #6 · answered by friendofb 5 · 0⤊ 1⤋
As long as you have proof of postage it's all good. If not then you gonna have a hard time proving it. The best way would be to negotiate with this person and meet them half way and put this down as a bad experience.
2007-03-04 19:41:19 · answer #7 · answered by Anonymous · 1⤊ 1⤋
Looking at it from the buyer's point of view, he's not going to pay for something he's not received (would you?). On the other hand, there are some dubious buyers out there. Unfortunately, if you don't have proof of postage, it looks like it's going to be down to you.
2007-03-04 20:59:10 · answer #8 · answered by champer 7 · 0⤊ 1⤋
I dont think it will be ebay UK but I hate to say you will.
2007-03-08 06:08:02 · answer #9 · answered by Anonymous · 0⤊ 0⤋
I would speak to / take this up to Ebay customer support by filing this as an issue, and perhaps read their guidelines to see what they say.
2007-03-04 19:28:25 · answer #10 · answered by netthiefx 5 · 2⤊ 1⤋