COMPUTER VIRUS HELP maybe PLZ?? help?

Question

kk i just got panda antivirus and when i scan
"my hardrive" it gets to a file C:\winnt\system32\config and in the file when panda scans security or system log file my computer crashes iver tryed like 4 times it does it everytime plz help

Answer 1

Go to download.com and download AVG
Also they have Spybot, and Adaware. All are good.
AVG is the best,. Could be a problem with your Panda
doing it which would explain why it crashes when
accessing w/32 files or a problem in the files itself in which case, you may have to reload your OP system.

Answer 2

The system 32 file is required to boot the computer. If you have your system recovery disc you will have to reinstall the complete system which will re-format the hard drive and you will loose any files/documents you have stored on the drive. (Bad). The only other option to save your files is to have someone that knows what they are doing to hook you drive up to their computer as a "slave" drive and copy all your files/documents to either their hard drive or preferably an external drive. Do this before restoring/recovering your computer to its original state. Also recommend scanning all your files/documents before transferring them back to your restored computer....hope this helps....M

Answer 3

I can't help you with that, but I CAN give you a toll-free customer service # for them. For some reason, they only give a till number for their support (and it's very hard to find). However, have LOTS of time on your hands - when I called them, I was 10th in line, and had to wait 58 minutes!!! The guy was very helpful and worked out my problem, though. Good luck! 1 [phone].

PS - make sure you have your account #, password, client number ready.

Answer 4

Try another online free virus scan programs.. there are plenty of free ones. Doesnt sound to me like u have a virus. Google search for free online virus scan." Cheers!

Answer 5

Here is a simple tutorial on how to cleanup your computer. They are real basic steps, but it is a good first step to take and will often clean out 95% of the junk (such as spyware, viruses, etc) off your computer. All the tools used are free of use. Here is the link:
http://www.cleancomputerhelp.com/how-to-cleanup

Here are some simple tips & techniques to keep your computer running a great shape:
http://cleancomputerhelp.com/computer-tips-techniques

Here is a list of Free Anti-Virus Tools:
http://www.cleancomputerhelp.com/free-computer-tools/cat_view-4

Here is a list of Free Anti-Spyware Tools:
http://www.cleancomputerhelp.com/free-computer-tools/cat_view-3

Here is a list of Free Firewalls:
http://www.cleancomputerhelp.com/free-computer-tools/cat_view-2

Here is a list of Free Online Scanners:
http://www.cleancomputerhelp.com/free-computer-tools/cat_view

What is a Virus? Find out here:
http://www.cleancomputerhelp.com/what-is-a-computer-virus

What is Spyware/Malware/Adware? Find out here:
http://www.cleancomputerhelp.com/what-is-spyware-malware

Here is a list of Miscellaneous Tools:
http://www.cleancomputerhelp.com/free-computer-tools/cat_view-1

If you can't resolve the problem, I'd recommend you visit one of the free online support forums here:
http://www.cleancomputerhelp.com/online-support

Answer 6

You can download a free anti virus/trojan version and remove them
Check out http://sumiram2006.googlepages.com/comba...
It has good downloads to detect and eliminate virus/trojans
Best wishes