who do I complain to if I have a problem with a phone company, and I need it sorting out. thank you?

Question

I have a problem with a phone company reguarding a bill. and service that they have not provided, they do not answer, I have tried to call them , no luck there used to be a company called offtel, but where do I find the number, please

Answer 1

Try the trading standards dept of your council.

Answer 2

Take the address of the bill and put it in a reverse search engine like www.whitepages.com or www.reversephone.com to find out a phone number.

To complain you may contact your state regulator (who regulates phone companies) and/or state attorney general. Consumer action groups like the Better Business Bureau may be able to assist you also. Your in-state representative may be of help to you also. Phone or email a the representative's aide and then send a letter to be forwarded to the phone company via your state representative. SO the state representative is now sending a cover letter to the phone company. That will get noticed.

Finally, phone companies are regulated by the federal government via the Federal Trade Commission at www.ftc.gov. Although they cannot represent you a letter to the FTC will be sent to the phone company and can get results. Moreover, the FTC may take independant action based upon a pattern of complaints against the same company.

Good Luck

Answer 3

ofcom is the Office of Communications - they might be able to help you www.ofcom.org.uk. I guess you've taken it as far as you can with the company you wish to complain about

Answer 4

betterr busines bureau, Called them friday morning problem solved tuesday

Answer 5

Offtel has been replaced by offcom

Answer 6

ofcom i think.