The modem and router don't communicate, so i can't continue with the installation process. The firewall is off, and i don't know if the problem is because I have optimum online or its the router.
2007-03-04 05:29:43 · 4 answers · asked by babeebluangel22 1 in Computers & Internet ➔ Computer Networking
Okay, during istallation it says i have a problem communicating with modem and router. So far i've done the powering off the modem and the computer, repowering, everything, and called the tech ppl no answer.
2007-03-04 08:47:03 · update #1
oh i have done this like 10 times already, i think it may be the IP address since its optimum online. Oh yeah i'm working on Windows Me if that helps. Thank you.
2007-03-04 08:50:49 · update #2
Signs of life:
Connect your Modem directly to your PC
Restart both the Modem and PC, Modem first then PC.
Connects to the Internet? No. Contact Your ISP
Connects to the Internet? Yes.
Shut down Modem, PC, Router.
Connect the Modem to the WAN port on the Router.
Connect the PC to port 1 on the router
Power up the Modem, wait about a minute.
Power up the Router, you should get a light indicating you have a connection to the internet.
Power up the PC, Connect to the Internet.
Good Luck
2007-03-04 06:01:45 · answer #1 · answered by Ernie B 7 · 0⤊ 0⤋
Check if your modem actually has a built-in router. If it has then there is probably a conflict of internal default IP addresses because both will be using "192.168.1.1" and you will have to change one of them to another IP address.
2007-03-04 05:58:45 · answer #2 · answered by Steven L 3 · 1⤊ 0⤋
Did you follow the step by step instructions when installing the router? (unplug here, plug there again and again) I installed my wireless G with optimum online 1st try without problems so I wouldn't think its your ISP.
2007-03-04 05:36:59 · answer #3 · answered by INOA 7 · 0⤊ 1⤋
Have you read the installation procedures and followed them?
Have you called the technical support folks?
2007-03-04 05:34:24 · answer #4 · answered by snvffy 7 · 0⤊ 2⤋