I brought a suit for my husband 2 days ago ,and i brought my mum a coat .The cost of the suit was 120 pounds and the jacket was 50 .The suit was too small ,and mum said the jacket was to tight and needed the size up !!
I went to Marks and spencer and explained that i had lost the receipt ,i understood that i could not get a cash refund as i had no receipt ,but i just wanted to change the size .the boy walked of and came back with the manager who explained in her loudest voice that as i did not have the receipt i was not aloud to change the size or get a credit note ! WHY i asked her !! It was her personal decision as the items were to high value to change with no receipt
I was then looked up and down and told in front of about 10 people that i was not a size 10 ,so why was i bringing in a size 10 jacket to change when i am clearly larger than a 10 (her words).Why would they do that ?,Am i the only person who has lost a receipt !
Is this allowed what are my rights ?Thanks
2007-03-03 10:36:43 · 6 answers · asked by Anonymous in Politics & Government ➔ Law & Ethics
You need to make a serious complaint. That was extremely poor customer service and whoever made that comment about your size needs to be sacked.
Take care.
2007-03-05 01:06:14 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Usually M&S are quite good with exchanging things even if you don't have the receipt.
As far as your rights go, you don't really have any unless the item is faulty as you have no receipt, although often stores will let you exchange out of goodwill.
You could maybe try a different M&S store? You could also make a complaint about the way you were spoken to.
2007-03-03 18:41:18 · answer #2 · answered by siouxsie 5 · 1⤊ 0⤋
moral of the story keep your receipt and i would complain about that lady higher up hope you got her name their was no need for her to be so rude after all is your money that pays her wages so first thing Monday morning get the ball rolling then you go further and ring your local radio show and name names
2007-03-03 18:57:36 · answer #3 · answered by Anonymous · 1⤊ 0⤋
OMG!
You have to find a way to go to her higher up. Find the next person up in which she is governed by, and report this incident! That is insane, along with public & personal humiliation, BAD consumer relations, etc! She does not need to be employed anywhere in which she has dialogue with customers!
Good luck to ya!
^7^
2007-03-03 18:43:11 · answer #4 · answered by º§€V€Nº 6 · 1⤊ 0⤋
That's why you keep the receipt. Blame yourself. It is says you need a receipt, you need a receipt!
2007-03-03 18:43:02 · answer #5 · answered by InTheWright 3 · 0⤊ 1⤋
well, they are not supposed to act or say like that....they are not being nice to customers...they should rather help you since you bought those expensive stuff in their place.
like me before....i didnt leave from the store until they gave me what i want... but some stores are really like that...you should write a review on them and never buy there again...coz they suck!
2007-03-03 18:44:41 · answer #6 · answered by Phoebe 2 · 1⤊ 0⤋