Define:- 'Quality is delivery of what the customer wants'
How would u define that quote?
2007-03-02 06:19:07 · 2 answers · asked by Lishah Y 3 in Business & Finance ➔ Other - Business & Finance
quality of a goods or service refers to the perception of the degree to which the product or service meets the customers expectations..quality has no specific meaning unless related to a specific function/or object".Quality drives productivity" improved productivity is a soarce of greater revenues
2007-03-02 06:35:21 · answer #1 · answered by Anonymous · 0⤊ 0⤋
The customer wants quality, and that is what is/should be delivered.
Or
If a customer is satisfied with what you've delivered, then that means they're satisfied with the quality of the delivery.
Or
It's all in the delivery for the customer - how you phrase it, how you respond to their questions, and their concerns. Basically meaning that if the delivery is excellent, then you've inherently achieved quality.
2007-03-02 06:23:46 · answer #2 · answered by Fabulously Broke in the City 5 · 0⤊ 0⤋