Grrr computer virus?????

Question

I keep getting a pop up balloon which comes out of a yellow warning triangle from my task bar telling me that my computer is at risk and has viruses and spyware...and then advising me to download their product.
We have run 2 antivirus programs one paid for (kapersky) and the other one (Bulldog) which was a free down load but neither has found it.
Does anyone know how we can get rid of this as its doing my head in??
Thanks in advance.

Answer 1

According you description,you have serious spyare problem,,Its on your pc and you need to remove it.

Run your anti-spyware in Safe Mode.If you have no an excellent anti-spyware or your current anti-spyware can't prevent spyware from Invading you computer,download a better one.
There are top 5 anti-spywares reviews,comparisons and download links on

http://www.spyware-detectors.net

You can download and scan your PC for free.

As the computer is booting press your "F8 Key" repeatly which should bring up the "Windows Advanced Options Menu" . Use your arrow keys to move to "Safe Mode" and press your Enter key.

After into safe mode,run a anti-spyware to killllllllll the spyware and adware on you pc.

GOOD LUCK!

Answer 2

It sounds like the pop up your getting is a piece of adware that is telling you that you have viruses/spyware on your computer and trying to get your to purchase something. Instead of running antivirus software I would run Ad-Aware and Spybot and see if that removes the problem. Both pieces of software can be downloaded for free from www.download.com.

Answer 3

You are trying to remove adware and a Trojan with Virus removal programs. Many people are confused and consider all forms of Malware as a virus. The are not. There are several different types that have programs specifically designed for them.

After you remove this infection, I recommend you read this site. I believe you will like what you learn. You will have a much better knowledge base for protecting your computer.

http://www.internetinspiration.co.uk/computer_privacy_and_security.htm

You have a Trojan that has download an adware program. You need to remove both. ewido is the best Trojan remover available. AdAware is the best adware remover available.

The programs and the procedure below is the best way to ensure complete removal of these infections.

Do not let the steps below the programs scare you. It is not complicated, nor does it take a long time to do. Just do each step as instructed and you will breeze through it.

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/

Download AdAware SE and update. Do the setup. Do not run:

http://www.filehippo.com/download_ad-aware/

AdAware SE Setup:

1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."

2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."

3. Under "cleaning engine" turn on "always try to unload modules…," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."

4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).


TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR PROGRAM(S).



When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

RESET HIDDEN FILES AND FOLDERS.

The RESTORE POINTS may be infected with the Malware and cannot be used. Delete the old one(s) and make a new one.

CLEAR OLD RESTORE POINT(S). HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.

Answer 4

I suggest you running a free pc scan with Invisus Direct. When I ran the scan I had a ton of things on my pc that Norton and AVG (which was the two I was running at the time) did NOT detect! I am now a customer with Invisus Direct, and am not just a happy customer...but a RAVING fan!!!!

Answer 5

It is spyware causing the problem. A great program to clean up and protect your pc is Spyware Dr. You can try it for free - it's very good.

Answer 6

Hi Amanda!
Don't panic!
Go to http://www.mbusbyuk.info/links.html and scroll down the page to free online virus & spyware scans.
Select Panda from the free virus scanners.
When you get to the site, click on Scan My Computer.
When it asks you to select which part of your computer to scan, click on My Computer.
This should fix your problem.
Good Luck.

Answer 7

Hi, Visit Pandasoft website and use there online Virus scanning tool...this will remove it,it will find everything on your pc and will advise you from there..hope this helps

Answer 8

Hi. I got them messages for a while. nenver did find anything wrong with the pc. Thein I installed zone alarm ( firewall) free version and it all stopped.

Answer 9

You can download a free anti virus/trojan version and remove them
Check out http://sumiram2006.googlepages.com/comba...
It has good downloads to detect and eliminate virus/trojans
Best wishes

Answer 10

Hi,
Un-install your present virus checker and install AVG free hone version with free updates, also run Norton's spy ware from your "Yahoo" Taskbar. "NEVER PAY" for this sort of thing as your banking details can then be used. If this don't work please ask again for more help. Hope this helps ????