This person was our client for the last 6 years but back in December his balance was over $18,000. Because his account was already past due we agreed to charged his credit card. Today we got a letter from his credit card company saying he was climing he did not signed the voucher and he was not going to pay the amount. Can we do anything about it; we do have his signature plus the card was swiped not punch manually. We got his signature on the invoices when we deliver the goods.
I am the manager at the store but thanks God it was the owner who did the transaction. Any body with any ideas. I have to call the credit card company and I do not know what to say. I think the customer did this because starting this new year we did not wanted to do any more business with him. Our business does wholesale apparel at the Fashion District in Los Angeles
2007-03-01 16:59:34 · 6 answers · asked by Sandra D 1 in Business & Finance ➔ Small Business
Since you do have the clients signature on the invoices and the charge slip, when you call the credit card company tell them that you have proof that he authorized the charge to pay his past due purchases. And that you would be more than willing to fax all the evidence over to them. You could still do business with him in the future on cash on delivery only, no exception. CASH, not check or credit card
2007-03-01 17:10:08 · answer #1 · answered by Gary S 5 · 0⤊ 0⤋
Hopefully the company owner checked the Customer's ID to verify the Signature to make sure it was not a fraud. As long as that procedure was followed and you have the receipt you are safe. Provided its not a fraud the things you need before calling the credit company:
1. Signed Credit Card slip.
2. If you have security camera's in place and if you can get the recording for the relevant time and day on the credit card slip that would be helpful.
All You have to say is that you are calling with reference to their letter and you have the necessary proof to indicate that the cusomer infact did business and ask them where you should send the supporting information. You better hurry up because if they don't hear from you by the time you are to respond your company account will be credited that 10000.
Hope it helps.
2007-03-01 17:24:35 · answer #2 · answered by pingpong 1 · 0⤊ 0⤋
You should ask the credit card company what kind of proof they want. I would think that the fact that the guy has done business with you before is sufficient. It proves he's been there many times before. Was this $10,000 for stuff that he regularly purchased. You could have a professional analyze your signature slip with another of his signatures to see if they match and have that person give a statement to the credit card company. Either way, your first step should be to just ask the credit company what kind of proof they want and let them know that you will get it and get right back with them.
2007-03-01 17:10:01 · answer #3 · answered by k_hart100 3 · 0⤊ 0⤋
Don't worry, the man is trying to pull off the old trick of "I didn't, it wasn't me", to have the credit card company give him the money back. Since you have all the signed evidence, that guy stand no chance and he can get in legal troubles for filing a false report.
Just talk to the credit card company, and send them any evidence they ask for. You must answer the letter as soon as possible or the credit card company will assume the client is telling the truth. Talk to them, send written statements and ask for a written document stating that you filed all evidence on time as they asked.
2007-03-01 18:01:34 · answer #4 · answered by ? 7 · 0⤊ 0⤋
Send copies of the invoices and signed paperwork....the guy is betting you wont respond and he'll be off the hook for the 10grand.....better act fast cause after a certain amount of time the CC company will not pay you and your claim against him will be void.
2007-03-01 17:09:11 · answer #5 · answered by Anonymous · 0⤊ 0⤋
who cares
2007-03-03 23:44:54 · answer #6 · answered by shot528 2 · 0⤊ 2⤋