I have cell phone service from a stupid cell phone company and it is prepaid service. Not a tracfone, but actully through the cellular company. I called on the day my minutes expired and gave them my credit card # and for some reason it did not go through. I did it a few times and it still wouldn't work. I got ahold of my credit card company and they said the money was taken out! Well, it never got credited to me. I have tried contacting them about this and no one will give me astraight answer. I was wondering if the State Attorney General handles these kinds of complaints? I already filed with better business bureau. Any advice, I would appreciate it!
2007-03-01 16:29:51 · 7 answers · asked by Anonymous in Politics & Government ➔ Law & Ethics
It was charged on a prepaid debit card. I do have the credit card company online and it shows the transaction for the payment, so I have proof there. And I already made a complaint to BBB.
2007-03-01 16:42:25 · update #1
that happend to me with cingluar and i used a prepaid card ask for a copy or a letter from the company proving that you paid then go straight to the manager of the company if they dont fix it tell him you want to talk to some one higher up. or you plan on pressing charges on the whole company that should do the trick. dont let them bluff you hold your ground and dont give up also request a letter from the phone company stateing that they did not get the money and foward that to the credit card company if your lucky you might get a refund all the way around
2007-03-01 17:01:07 · answer #1 · answered by 99half 2 · 0⤊ 0⤋
You seem to imply that you have proof that funds were removed from your bank account for this phone service, which is still being denied to you.
Have you sent the phone company copies of the funds being removed? If not do so, if there is no change contact the AG office and send a letter to the FCC. Good luck.
2007-03-01 16:56:50 · answer #2 · answered by fordtblb 1 · 0⤊ 0⤋
I'd start with the credit card fraud department, or with your bank's fraud dept. if it is a debit card. the Attorney General's office might get something done, but you can't prove the phone call, nor that you didn't receive the time. Also, I'd toss the phone, and get another one from someone else, and stick to the per-paid cards instead.
2007-03-01 16:38:01 · answer #3 · answered by Ben H 5 · 0⤊ 0⤋
Start with your credit card company. Contest the charge. They credit card company will have a lot more clout than you do with the phone company.
2007-03-01 16:37:24 · answer #4 · answered by Kevin k 7 · 0⤊ 0⤋
Most counties have a consumer affairs department. You might try locating the one for your county.
I would also suggest filing a complaint with the BBB. Often times they will help resolve situations such as yours.
2007-03-01 16:34:13 · answer #5 · answered by Anonymous · 0⤊ 0⤋
You are badlucky in these events at this moment. Sometimes, we all face such situation- when bad things come, they come from all around.
Usually, under this sort of situation, I just leave the issues incurring some loss. Because, I have experienced that torting the issues simply increase my losses as a whole.
2007-03-01 16:42:33 · answer #6 · answered by The Falcon 2 · 0⤊ 0⤋
Cancel the charge through the credit card company.
Also report it to the FCC
2007-03-01 16:34:41 · answer #7 · answered by Anonymous · 0⤊ 1⤋