what is asked in a telephonic interview for a bpo job?

Question

when there is a telephonic interview

Answer 1

It is a preliminary discussion to analyse a few points:
1. The effectiveness of communication skills,
2. How well is one in expressing self,
3. How well can one impress over the telephone, (which is very essential in today's scenario).
4. Confidence, aptitude, and willingness to learn of the candidate.
5. Certain experienced HR personnel can identify the energy level the employee might carry.

The HR who calls you will introduce themselves and their company before jumping into questions. So, listen patiently and carefully. If you do not understand what they say, it is very good to ask them to repeat it (make it politely like, "I think I could not hear what you just said, can you please repeat that for me").

In order to analyse and validate these, normally the following questions are asked:
1. Tell me about yourself: They expect to know about experience, education, career objectives. Make it short and sweet, and upto the mark. (Should not exceed 1 minute, so, practise)
2. If an experienced person, what is the current roles and responsibilities: They expect you not to tell all the stories. They expect you to explain the key responsibilities, and also do mention couple of your valuable contributions and achievements during the present role
3. Reason for looking for a new job: Be modest enough not to say anything wrong about the present employer. Normally accepted answers are "Growth in career path", "Looking for new challenging roles", etc.

TIPS:

1. Always rehearse for the interview, be prepared (as to what answers might lead to what questions, etc.) Try few mock calls with your bum-chum, who can give candid feedback. (It worked for me very well!)

2. If you are in an inconvenient situation to talk, plainly ask them to call them back (again politeness is the key. "I am in the middle of an important assignment, may I request you to please call me back at ----- Hours"). Make sure you are free at the said time (+/- 1 hour, as you cannot expect them to call back in the exact minute you mentioned).

3. Smile when you pick the phone, the listener can feel the energy and happiness.

4. Be polite, but not very sugar-coated. Being too modest is considered as an evil weakness.

5. Be confident and do not rephrase the words. If they did not listen, just repeat what you said exactly.