You should be able to find a tool at Symantec.com that will work for you. If you know the variant or name of the trojan, you shouldn't have any trouble finding a removal tool.
Download it then restart your computer in safe mode by hitting th F8 key while it boots. You'll see a black screen with "Boot in Safe Mode". Hightlight that line to boot without loading any drivers or startup programs.
Run the removal tool to get rid of the trojan and restart your computer.
Finding and deleting registry keys can be difficult, if not impossible, since they can be located anywhere in the registry.
Keep your anti virus software updated!
2007-03-01 05:39:13
·
answer #1
·
answered by Anonymous
·
0⤊
0⤋
It is obvious you are not familiar with the Registry in XP. Therefore, you should not go into it and delete anything. Some Trojans will modify legit Registry entries. These modification means you should only remove part of the entry. If you are not experienced and delete something you should not, you could be required to do a Reformat.
ewido is the best Trojan removal program available. Used with this procedure it will remove all traces of the Trojan, even in the Registry.
Download and Update Ewido (now called the AVG Antispyware). Do not run:
http://www.ewido.net/en/download/
TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.
1. Click Start, and then click Control Panel.
2. Click Appearance and Themes, and then click Folder Options.
3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.
IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.
EMPTY INTERNET EXPLORER BROWSER CACHE:
1. On the Internet Explorer Tools menu, click Internet Options.
2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.
RESTART IN SAFE MODE:
To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."
Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.
START THE SCAN WITH YOUR PROGRAM(S).
When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.
RESET HIDDEN FILES AND FOLDERS.
The RESTORE POINTS may be infected with the Malware and cannot be used. Delete the old one(s) and make a new one.
CLEAR OLD RESTORE POINT(S). HERE'S HOW:
1. Click Start, and then click Control Panel.
2. Click Performance and Maintenance, click System, and then click on the System Restore tab.
3. Select the Turn Off System Restore check box, click Apply, then restart your computer.
4. Return to the System Restore Tab and turn System Restore back on.
TO SET A NEW RESTORE POINT:
1. Click the Start button.
2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.
3. Choose Create a restore point, and then click Next.
4. In the Restore point description box, type a name for your restore point, and then click Next.
5. Click OK.
NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.
2007-03-01 05:41:01
·
answer #2
·
answered by Anonymous
·
0⤊
0⤋
ok i dont know what anto virus your are using but avg removes most viruses and their parts if it cant rewove it then it gives instructions on how failing that it has path in the test results
for avg free goto www.grisoft.com
other anti virus software scans sometimes have a full report on the virus scan in question and parts it identifed but cant remove are listed there somewhere delete that file it you think its safe to or try a registry doctor program you can find one at www. download.com beond that i cant help
2007-03-01 05:45:59
·
answer #3
·
answered by dodgeboynorwich 4
·
0⤊
0⤋
I don't know manually how to do this, but my protection Invisus Direct does all of that for me. I do not have the time or patience to have to figure all of that out. Before I trusted Invisus, I was using Norton and AVG. When I ran the free test with Invisus they found over 70 hackers on my computer that these two programs did not pick up! I no longer have to worry about predators ...or having to figure all of this out. Invisus does it all for me....such great peace of mind!
2007-03-01 05:44:55
·
answer #4
·
answered by Anonymous
·
0⤊
0⤋