hi i bought a faulty watch from ebay and the seller wants me to send it back. we have been arguing about who's fault it is as he is blaming me although he falsely advertised it as being in good condition. should i send it back how will i have proof he recevied it? uk only please.
2007-03-01 03:30:10 · 10 answers · asked by mose 3 in Computers & Internet ➔ Internet
yes i paid through paypal.
he is lying to me though which makes me not want to send it back.
he said he would send ups to collect it should i let him?
2007-03-01 03:38:28 · update #1
contact e-bay customer services and let them deal with it. I had a similar problem, and e-bays customer services were great. xx
2007-03-01 03:35:03 · answer #1 · answered by tinkypinkles 3 · 0⤊ 0⤋
As a ebay buyer and seller, (no it was not from me)
What ever you do is send by trackable means - any good seller would refund all the money to you and the postage cost for sending the item back.
If you feel this ebayer is going to mess you about,
What you should do is open a Not as described, then when pay pal tell you to, send it back by trackable means, as they will want any tracking numbers, and when they are satified they will credit your account.
Good luck with this, bad ebayers are giving the good ebayers a bad name.
# Also do not let anyone collect the watch, as you will not have the proof to give to ebay.
As you paid by pay pal you will be covered, do you know if the seller has a blue shield ? As it will cover you more.
2007-03-01 03:40:22 · answer #2 · answered by Anonymous · 1⤊ 0⤋
send it back by recorded delivery - thats the only way to make sure it gets there and can be traced if not. if its less than 60 days you can open up a dispute with paypal (if thats how you paid). send it back ASAP if its less than the 60 days, seller might want to delay so you cant open up a dispute - that happened to me - after lots of polite emails like 'oh i thought i had posted it', 'i'll send it today' etc etc. the time for lodging a dispute was up.
you can also complain to ebay that the item was not as described.
good luck.
x
2007-03-01 03:35:17 · answer #3 · answered by third space 4 · 0⤊ 0⤋
open an "item significantly not as described" dispute through paypal (do it off your paypal page)
this will cause paypal to block the payment until a resolution has been found. (ie he doesn't get your cash)
If you send the item back make sure it is sent recorded delivery and then track it through the post office website.
if you are still not happy you can even escalate the paypal dispute up to a claim (which will be a pain to the seller)
If in doubt go to the paypal help pages
2007-03-01 04:06:32 · answer #4 · answered by Debi 7 · 0⤊ 0⤋
Firstly how did you pay for it? If through paypal then raise a dispute with them, if it was a cheque its more difficult.
If you do decide to send it back (and paypal will ask you to) then make sure you send it by recorded delivery and keep the receipt. You can track the item online and find out when it has been recieved and signed for.
2007-03-01 03:35:03 · answer #5 · answered by Anonymous · 0⤊ 0⤋
I assume if you use Paypal you funded the payment from your credit card? If so, contact your credit card company as there is probably an insurance you can call on.
Also make sure Paypal and e-bay are informed of the dispute.
2007-03-01 03:44:38 · answer #6 · answered by mdw 2 · 0⤊ 0⤋
If you noticed as soon as you got the item and send it back right away then it is your right to get a full refund including your postage costs for sending it back.Have a look at the follwing link which will show you your rights for buying goods -
http://www.tradingstandards.gov.uk/cgi-bin/callist.cgi
2007-03-01 03:38:57 · answer #7 · answered by Mark D 5 · 0⤊ 0⤋
Sounds like your the one being an ***. If it doenst work, return it. Just like buying something at a store. Do you call the store and argue with them over who is at fault and say your not giving it back and you want your money?
Send the damn watch back and grow up.
2007-03-04 02:54:11 · answer #8 · answered by I like pizza 3 · 0⤊ 2⤋
Send it recorded delivery,they will have to sign for it. You usually have to cover the cost for returns.
2007-03-01 03:33:58 · answer #9 · answered by heebygeeby 4 · 1⤊ 0⤋
quit working with the seller and contact ebay
2007-03-01 03:33:16 · answer #10 · answered by Scott B 2 · 0⤊ 0⤋