My friend has a Sky Broadband account. The connection is terrible and he is trying to get this fixed. He knows that the issue is with the noise on the line and he has had this confirmed. The problem is that Sky keep closing his issue as resolved, not returning calls and generally providing bad service.
Does anyone have any numbers he can use to call to escalate this complaint? The standard published numbers result in him getting staff who seem to do nothing but be obstructive.
2007-03-01 02:51:44 · 4 answers · asked by Kenny W 2 in Computers & Internet ➔ Internet
Just to clarify. He is not allowed to contact BT directly as they have a relationship with Sky and will only deal with Sky. The problem is lack of updates from Sky and a belief that they may not even have contacted BT.
2007-03-01 03:05:54 · update #1
Thats to bad but try www.skyuser.co.uk
2007-03-01 03:12:34 · answer #1 · answered by Nutty Girl 7 · 2⤊ 0⤋
http://www.sky.com/portal/site/skycom/contactus
Viewer Relations
Comments, complaints or enquiries about programs broadcasting on Sky.
Email us at ViewerR@bskyb.com or call us on 08702 40 3000. Alternatively, complete the feedback form which can be found at the bottom of this web page.
2007-03-01 02:57:13 · answer #2 · answered by richard_beckham2001 7 · 1⤊ 0⤋
hi he needs to contact bt as sounds like the line is faulty also they can act on his behalf with sky
2007-03-01 03:02:34 · answer #3 · answered by Anonymous · 1⤊ 0⤋
Try these... Sky Digital various 01506 831782 / 0800 0512595
2007-03-01 03:48:09 · answer #4 · answered by Robert W 5 · 1⤊ 0⤋