I received a set of items from an eBay seller. When I received the items five out of the seven items were broken. Who do I report the seller to? Is there anything that can be done about it? Please help!! I feel like this seller shouldn't be getting away with this type of selling. If she sent me damaged items who else is she doing this to.
2007-02-28 10:03:34 · 5 answers · asked by Ruby 1 in Business & Finance ➔ Investing
ruby.shoe...
email your seller. let them know what the damage was. they might ask you to take pictures. do so if possible.
tell them you would like a full refund plus the original shipping costs.
many sellers self insure. ask him about that.
if he says you can return the items, do so. insure the package and get DELIVERY CONFIRMATION. this way you will KNOW that he got his goods back.
if the seller refuses to work with you, file a claim with ebay and PAYPAL, if that is how you paid.
file a SIGNIFICANTLY NOT AS DESCRIBED complaint.
if you paid through PAYPAL with a CREDIT CARD, you have nothing to worry about. even if PAYPAL does NOT find in your favor, you can them file for a CHARGEBACK with your CC company.
always pay through PAYPAL with a CREDIT CARD. it is the best protection on ebay.
2007-02-28 17:36:46 · answer #1 · answered by deco 6 · 0⤊ 0⤋
The first thing you need to do is contact your seller and see if they can remedy the problem by giving a refund or sending you a replacement. If you can't settle things with them, then report them to ebay. But it has been my experience that most ebay sellers are honest people who want to help. And most wil do ANYTHING to keep from getting negative feedback.
2007-02-28 10:14:25 · answer #2 · answered by Erin 3 · 0⤊ 0⤋
how much time has elapsed from the time you purchased them? the seller refuses to exchange the broken items? if it is within a few days of receipt of goods you have a chance to dispute with either pay paland or the e-bay dispute department, so that they can try to negotiate to have these items replaced.
next time only accept purchases on e-bay with insurance. too many sleazy people selling things these days.
2007-02-28 10:24:42 · answer #3 · answered by want to know 2 · 0⤊ 0⤋
Contact the seller and decribe the situation. You have to try it a few times. If that is not successful, contact eBay and others involved (Paypal...). After that you can sue them.
2007-02-28 10:14:17 · answer #4 · answered by Anonymous · 0⤊ 0⤋
sue thats what i did and go 15 times what i paid for it
2007-02-28 10:06:38 · answer #5 · answered by bidius2000 2 · 0⤊ 2⤋