I want to know the strategic roles ICT support technician plays in a typical organisation.?

Question

Thank you all for answering my question

Answer 1

Strategic ? - typically none - the Support Technician typically plays a 'Tactical' role in supporting local users in accordance with Policies and Procedures set elsewhere.

Typically the Support Technician has no idea what's being decided at the higher levels until his Boss asks him to help implement it.