what is the first step in developing new software to satisfy user requirments?

Question

a. defining the problem b. formulizing the solution c. implementing the solution d.coding the program

Answer 1

Of course defining the problem is the key.
Once problem is well defined , rest all processes becomes easy to handle. It also helps in fixing price , resource management , labour management and finally selection of Language etc.

Answer 2

Ditto defining the problem: understanding what the user *really* wants. This can be a true mind-reader problem, at times.