I won an item on e-bay from the usa and due to heavy damage in transit the seller agreed to refund me on return of the item.Problem is he is adament he hasnt received the parcel-so much so he is threatening me with legal action!.Fed-ex assure me it was delivered and signed for by someone at his address although its not his name that was signed.No one wants to give in and ebay & paypal are not interested.uk police say its a civil matter!...........
WHO IS RESPONSIBLE & WHAT CAN I DO TO GET MY MONEY BACK ?
2007-02-27 22:17:40 · 7 answers · asked by Anonymous in Beauty & Style ➔ Fashion & Accessories
i think you need to find out who signed for the parcel, and whether your seller knows them. i would think you've got your back covered as the item has been signed for, but you may want to get in touch with fed-ex again to see what their policy on that is.
good luck x
2007-02-27 22:23:54 · answer #1 · answered by misspimousse 3 · 0⤊ 0⤋
he has given you that address to return the item, providing that fed-ex have delivered to the correct address and obtained a signature and as long as it is a specific address,ie house/flat number, it is the receivers responsibility to track the item that has been delivered to the address that he specified, and his issue is with fed ex.
YOU MUST HAVE PROOF OF POSTAGE WITH FED-EX.
(you should have a tracking number)
Report him to ebay, i really hope you payed with pay-pal or right or wrong you will probably never see that money again. If you log into your paypal account, there is a disputes section, keep all of the emails that he has sent you, just in case.
2007-02-28 07:54:49 · answer #2 · answered by nicola d 1 · 0⤊ 0⤋
hiya you should be covered as the parcel was signed for, so obviously you have proof that it was sent. rather than paying a lot for legal advice from a lawyer, which? magazine offer a legal service. basically you subscribe(its monthly, theres no contract) it'll cost you about £7 if you just want one months worth, and a fully qualified lawyer will give you any advice you need. for £7 a month you get as much legal advice as you like in that month. you could call ten times a day if you wanted to! its so much cheaper than paying £40+ for legal advice.
2007-03-03 12:20:01 · answer #3 · answered by angelpinklotti 3 · 0⤊ 0⤋
Youve been ripped off! learn from it and just let it go it will cost you more than the item is worth to go to your lawyer to see if you can do anything about it but you could try, why dont you write to ebay and tell them you aint chuffed with the lack of coarporation from them and that you feel there service has let you down and you will be going to your local paper with the story that will get them thinking, you have to shout for things in this life that ive noticed
2007-02-28 06:27:51 · answer #4 · answered by suzy 3 · 0⤊ 0⤋
sounds like you may have a bit of a problem on your hands, could be that the person just chanced his arm by signing the wrong name, but you should try to track downwhoever the signature is for, and see what they say.
2007-02-28 06:27:43 · answer #5 · answered by ? 5 · 0⤊ 0⤋
I'd say its fed-ex fault. if the signature didn't match to the person. then fed-ex are guilty of incompetence for letting anybody sign for it. he should get in contact with them.
2007-03-02 16:17:56 · answer #6 · answered by robin 2 · 0⤊ 0⤋
did u insure the item with fed ex.? if so they're responsible
2007-02-28 06:38:36 · answer #7 · answered by craig 3 · 0⤊ 0⤋