a customer claims that ur cashier short changed her $ 70 a few hours ago,what do u do?

Answer 1

the drawer count could be even, and the customer could STILL have been ripped off. there are a lot of other factors to consider as well.

you take down a name and number. you need to appear calm, professional, and understanding. when you appear professional, people are less likely to act in certain... lesser behaviors. let them know the process you plan to use. you will count the drawer at the end of the night, to maintain consistancy with the rest of the flow of the store. you will have her information. no monies are left in the store overnight, to prevent possible internal theft. tell them you need to go over it with the district manager as well, so it might take 3-5 days. (even if there is no DM, and it only takes twenty minutes) call them the next day, and let them know of the situation, and any positive/negative aspects. be apologetic, but firm.

NEVER count the drawer in front of a customer. while it may seem like good customer service, any malicious person could claim that, just to get you to count a drawer in front of them. nice set up for a theft.

if a drawer is counted and found to be over by $70 dollars, never issue the cash back. issue a check, so that there is an actual record of such an occurance. also, issuing a gift card or something similar, for customer service is always a plus. also, make sure that all OTHER forms of payment, such as coupons, gift certificates, etc.. are balanced as well. this is actually very important, because a cashier could add coupons to peoples' sales, without the customer knowing, so that the register is intentionally over balance.

if possible, review any video tape. it is possible the cashier did it on purpose, and put money in his/her pocket. this will make the till seem even, while the customer seems to be angry over nothing. it is possible the customer never went to the register, and was just claiming that to get any overages on the till.

it is also possible that the cashier did a fictitious return, or claimed coupons that were never presented (possibly brought in their own) so that the drawer would be over by a certain amount. the cashier then made communications with this customer, telling them how much the till should be over, so that the two of them could share any "profit"

Answer 2

Ask her how the hell she managed to leave 70$ behind. Do you, yes you asker of question, often go to pay for things and have change that amounts to 70$ or more and then not count that before leaving? I know I count anything over 20$ and sometimes things over 10$ if I don't think the money they handed me looks like enough. Honestly, how the hell does someone walk away from a purchase and not notice they're missing 70$?

Answer 3

When this happens at my job, I get the customers info, phone number name etc, check the books after all registers are counted out, if my cashier is over, they get an apology and $70, if they are wrong, I wait until they call me.

Answer 4

Tell the customer she should have told you a few hours ago... But hummor the customer by getting Phone # and tell them you will return if the cash drawer is high by the $70

Answer 5

Count the register and balance out. If its over 70 then give it to the customer. If it is not over, the customer looses.

Answer 6

Count the money in the till and play back the video surveillance from that customer. To satisfy the customer of course.

Answer 7

Id want to see the receipt and then id count the drawer. If it was over id give it back to her. Theres always that chance that the cashier took the money. But like i said we'd need to see the receipt.

Answer 8

Always trust your staff.....

if this isn't the first accusation.

Close the till ..

take all cash receipts and complaining customer to office..

with staff person...

Check the sales vs the cash in drawer if over 70.00 or so...apologize to the customer return the money and discipline your staff....

error???..or intentional???

Check if any..all security cameras to see if the staff made a sneak deposit of 70.00 to his/her own person.....if so ..

fire immediately...

if no evidence go with the information that you are presented with !!

Answer 9

Tell the customer that you will investigate. Then when it is time for the person to get off..count the money and see if it is $70.00 over...if it is there is your answer. If not, customer's problem; waited too long to report if, if it did indeed happen.

Answer 10

i would need really good proof.
any witnesses?
check the cash drawer and see if the $$$ adds up correctly first......
ask my cashier then
size up the customer..to see if they are conning us.....
then use my instincts to judge the whole thing.
90% of time it would be a scam.
they should have checked their change for THAT amount of money IMMEDIATELY..NOT HRS. LATER......