2007-02-27 12:41:33 · 7 answers · asked by Anonymous in Business & Finance ➔ Personal Finance
the drawer count could be even, and the customer could STILL have been ripped off. there are a lot of other factors to consider as well.
you take down a name and number. you need to appear calm, professional, and understanding. when you appear professional, people are less likely to act in certain... lesser behaviors. let them know the process you plan to use. you will count the drawer at the end of the night, to maintain consistancy with the rest of the flow of the store. you will have her information. no monies are left in the store overnight, to prevent possible internal theft. tell them you need to go over it with the district manager as well, so it might take 3-5 days. (even if there is no DM, and it only takes twenty minutes) call them the next day, and let them know of the situation, and any positive/negative aspects. be apologetic, but firm.
NEVER count the drawer in front of a customer. while it may seem like good customer service, any malicious person could claim that, just to get you to count a drawer in front of them. nice set up for a theft.
if a drawer is counted and found to be over by $70 dollars, never issue the cash back. issue a check, so that there is an actual record of such an occurance. also, issuing a gift card or something similar, for customer service is always a plus. also, make sure that all OTHER forms of payment, such as coupons, gift certificates, etc.. are balanced as well. this is actually very important, because a cashier could add coupons to peoples' sales, without the customer knowing, so that the register is intentionally over balance.
if possible, review any video tape. it is possible the cashier did it on purpose, and put money in his/her pocket. this will make the till seem even, while the customer seems to be angry over nothing. it is possible the customer never went to the register, and was just claiming that to get any overages on the till.
it is also possible that the cashier did a fictitious return, or claimed coupons that were never presented (possibly brought in their own) so that the drawer would be over by a certain amount. the cashier then made communications with this customer, telling them how much the till should be over, so that the two of them could share any "profit"
2007-02-27 13:11:15 · answer #1 · answered by Jim 7 · 1⤊ 0⤋
Close out the register so that the sales for the day will print. The sales total will tell how much money is supposed to be in the drawer. Count the drawer, if it is over, give the customer the money. If it's not, say I'm sorry we've counted our register and the money doesn't support your claim.
2007-02-27 20:48:14 · answer #2 · answered by Mariposa 7 · 1⤊ 0⤋
count the till (cash reg.) if it is $70 over give the customer the money.
If it is correct explain to the customer the the cash reg. has the correct amount and that she did not get ripped off.
2007-02-27 20:51:41 · answer #3 · answered by ? 2 · 0⤊ 1⤋
z out the drawer and count it down to see if its over or short and give the customer the result. have a witness if you think its necessary.
2007-02-27 20:49:10 · answer #4 · answered by koalatcomics 7 · 0⤊ 1⤋
Bring it to Supervisor's attention and count your cash box, if you're over by $70, then you shorted her!
2007-02-27 20:46:47 · answer #5 · answered by lovin' life... 4 · 1⤊ 1⤋
count out her til , see if there is a $70.00 shortage.
2007-02-27 20:45:26 · answer #6 · answered by Anonymous · 1⤊ 0⤋
BALANCE REGISTER.....
OVER 70 SHE IS RIGHT///
REGISTER BALANCES--SHE ISN'T..
2007-02-27 21:26:37 · answer #7 · answered by cork 7 · 0⤊ 1⤋