how to handle hard bargaining customers?

Answer 1

That's easy.

There are 3 golden rules to handle any "difficult" customers:
No. 1 is patience.
No. 2 is patience again.
& No.3, take a deep breath, count slowly to ten, put on your most beautiful smile and be patient.

It works every time.

A good-natured temperament may help.

Answer 2

First to know what are the good customer service qualities before handling a nasty or difficult customer. They are elements that make up a Great Total Customer Experience = Company's physical image + Customer's interaction with staffs

To provide good customer service will start with:
1) Gives good personal hygiene & appearance
2) Possess positive attitude and good manners
3) Have good knowledge of the products & services rendered
4) Is dependable on oneself
5) Solves problems effectively and tactfully
6) Willing to provide the Go Extra Mile Service (GEMS) and exceed customer's expectations.
7) Identify customer's needs to offer personalised service
8) Tell youself that customer is ALWAYS RIGHT (even you know sometimes customer is in the wrong)
9) Be very patient
10) Includes 3 'P's as:
Products - A customer experience is delivered 1st & foremost by the product itself. As a consumer, most of the feelings we hold about vendors come the dissatisfaction or satisfaction with the product or service received.
Process - It is the 2nd most influential factor in shaping the beliefs about the organisation which involves the steps in which during a customer is buying, paying and getting assistance.
People - Give the competitive edge in service. The ultimate customer experience will be completed with great interactions with the customers.

If all the steps have been practised and it still doesn't work out, at least you know you've did your best as a good customer service personnel. Just say sorry to the customer again to appease his anger and ask for a better person to speak to the customer.

Answer 3

If you really have a fixed price policy but customer is adament on price reduction , then it becomes an ego issue. If you can reduce the price, just reduce it to retain the customer.

If you can absolutely not reduce the price, ask customer to compromise on something like

Color
Open Box
No Bill
Less warranty etc.

Answer 4

First of all have you set in mind the lowest price you prepared to let go.

Some customer bargain for the sake of bargaining, and they may not know how low they can get out of you.

From the lowest profitable price you have set, markup by say 5% or 10% and after much haggering just tell them politely you absorb their GST and you will noy go lower than that.

Answer 5

u must be patient n tolerant,try to keep calm urself n don't argue with them the better as customers r always right u got no say on them even though they r wrong.