if a customer keeps shouting at ur sales staff non stop,what do u do?

Answer 1

Ask them to meet with you privately to discuss the problem. If no apparent solution is insight or after your discussion with the customer, either make it worth their while to forget the problem, insure the customer that things will be corrected if staff are at the source of the trouble or if nothing else works ask the customer to leave or the police will be called. It is your first obligation to hear them out, second to decide upon who is at fault if a fault does even does exist, thirdly you have to make a decision to act in one way or another, resolve the problem or at least clear the air so that other customers are not turned away after viewing a bad scene in your shop. Threatening to call the police is the last resort but sometimes the only one in a situation like this where the customer seems to be bent on making an impression that others will not forget. It may be worth it to make a settlement to avoid losing other customers and making sure that this one doesn't return if they are that hard to deal with possibly in the future. Having a meeting for employees on how to avoid further complications like this one in the future is always a good idea as well, only wait a day or two for the dust to settle.

Answer 2

Matt s has an excellent approach. I have actually been in retail management situations where the customer has been shouting or screaming at the sales staff in the store, and I have called the police and had them removed from the premises.

In the USA, a retail store is considered to be private property, and the public is invited in to shop, but is not allowed to disrupt the business or be rude and loud to the staff.

Upper management is also able to have a legal order sworn out against the person, and they are no longer allowed on the premises.

Good customer service is very different from allowing you staff to be verbally abused.

Answer 3

well if they are on the phone either hang up, place on hold. Tell them " I can see that you are upset, what can we do to help you out" Remain calm make them look like an idoit having the calm voice will most times get them to quite down. If the customer still is yelling on the phone, tell them "Well when you want to talk to me about this instead of screaming at me, give me a call"

Answer 4

Call the police. It's not you or your staff's job to deal with a crazy person. Customer service does not mean letting someone verbally abuse you.

Answer 5

On telephone, I had a guy call about his car being towed; I could not change that at all. He called screaming at me; I put the phone down and let him scream. I checked it occasionally to see whether he stopped yet. He went a lot longer than I thought possible, but he eventually wore himself out and then I could tell him which tow agency to call to find his car.

If this in person, call the police.

Answer 6

Tell them to calm down or you will forcefully remove them from your property. Stand up for your sales staff. No business is in business to be yelled at or otherwise abused.

If you are the manager, I would step in and take control of the situation. I would rather have them yell at me than at my subordinates.

Answer 7

Record the call and file a complaint with the police department.

Answer 8

First, check to see if he's deaf. Then, if not, throw him out. If he is deaf, throw him out gently.