2007-02-27 12:03:12 · 10 answers · asked by Anonymous in Travel ➔ Asia Pacific ➔ Singapore
If you are the boss or Manager, firstly find out from you staff what is the main problem.
If the staff is at fault, proceed to approach the customer and introduced yourself, assure the customer that the staff will be dealt with and attend to him to calm down first.
If the customer is at fault, and when all reasoning is not possible, them him politely and be prepare to call security for he might turn aggressive.
In all, wheather the customer or staff is at fault, it is important to train and motivate Sales staff regularly. A happily motivated sales staff always stay cool and pleasant and able to handle difficult customers most of the time.
2007-02-27 16:14:10 · answer #1 · answered by Desmond 1 · 1⤊ 0⤋
Since the customer is very upset with the sales staff because of poor service, the supervisor should step in and get his way to resolve the problem. Apology and empathy will do the trick.
But if the customer is very unruly and not cooperative and starting to scare the other customers, then the sales staff have the right to call the security.
A sales staff should never never rant back, scream or shout back at the customer as she is a representative of the company and it will spoil the reputation of the company for any misbehaviour.Let the security people handle it for you.
2007-03-01 20:32:49 · answer #2 · answered by DeathStar 4 · 0⤊ 0⤋
If a customer keeps shouting at your staff, find out the reason why. I know it's difficult. Wait until he cools down. There's no point in tackling him when he's angry. Let him get it off his chest. Then calmly ask him what was irking him. By now, he should have cooled down - after all he has already vent out his anger. The three of you, the customer, the sales staff & yourself try to establish what it's all about. If you staff is in the wrong, apologize immediately & make sure your sales staff apologize as well, nicely & with a smile. But if the customer is in the wrong, then you shout back at him, swear at him with all the nasty words that you can think of until he runs away. Now I'm sure that will make you & your sales feel much better.
2007-02-28 00:17:06 · answer #3 · answered by Anonymous · 1⤊ 0⤋
It really depends on the countries in which the incident happens. If it is in Singapore, you may want to try this: introduce yourself to the angry customer, invite him to your office for a more private conversation to listen to his complaints, Offer some drinks to cool the angry customer. If it still does not work and you think this guy is a trouble maker, seek help from the security personnel or police.
Hope you don't meet this kind of customers too often. Good luck!
2007-02-27 20:52:43 · answer #4 · answered by Anonymous · 1⤊ 0⤋
Do "Service Recovery" irregardless whether the customer is right or wrong.
Heard of it?
2007-03-05 10:28:29 · answer #5 · answered by ajk 2 · 0⤊ 0⤋
you have a right to refuse service to anyone and have them removed from the premises in America
2007-02-27 20:14:29 · answer #6 · answered by dude_port 3 · 1⤊ 0⤋
Politely warn them that what they are doing is wrong & if they continue you are going to have to ask them to leave.
2007-02-27 20:14:41 · answer #7 · answered by Anonymous · 1⤊ 0⤋
go and watch the movie just follow law
2007-02-28 07:39:18 · answer #8 · answered by jaikumaar6 3 · 0⤊ 0⤋
Is your customer young or old ?
2007-02-27 20:55:11 · answer #9 · answered by flowgalz 1 · 0⤊ 1⤋
inform ur security officer or call the police asap.
2007-02-27 21:01:45 · answer #10 · answered by robert KS LEE. 6 · 0⤊ 1⤋