My sister is with a national gas supplier and recently moved into a new property. She had a vandalised meter and had it repaired whilst waiting for a quantum card. They put £5 on, but never reset the meter. So when she bought gas on the new card, it rightly repaid the £5, but then went on the previous tenants debt, and she couldn't afford to top it up. Even if she did, it was taken again as debt.
So she has been without gas for 5 days. She has wasted hours on the phone, and waited in while engineers fail to turn up.
Bugger it, I'll name the company. Scottish and Southern Energy. Do you think its right to invoice them £30 for days without hot water and heating, bearing in mind she has 2 young children. £5 for telephone calls. £5 for wasting time being stuck on the telephone. And £5 for Administration complaining to the ignorant unco operative twits?
2007-02-27 11:38:34 · 1 answers · asked by Anonymous in Business & Finance ➔ Corporations
Her argument is they are supposed to give gas for money that is credited to them. They are responsible as they are in receipt of money paid to them for gas. And where in terms and conditions do'es it state she should have to pay some one else's debt for any length of time, to receive service. They refused to send some one out two days running, knowing her boys are 5 and 2.
2007-02-27 11:41:14 · update #1
And its winter! I don't care if no one answers. I just want to rant, and every one else is asleep!!
2007-02-27 11:42:23 · update #2
Money grabbing greedy b@stards!!
As for the rude cocky call staff.. Nothing short of semi trained monkey's regurgitating the same bile!!
2007-02-27 11:45:01 · update #3
GOODNIGHT!
2007-02-27 11:47:48 · update #4
You can and need a good lawyer!
All the best!/
2007-02-28 01:23:12 · answer #1 · answered by Ebby 6 · 1⤊ 0⤋