Customer special ordered some tile, and insists that 10% of the total was not included in the box. The vendor disputes the customer.
2007-02-27 09:21:14 · 3 answers · asked by Anonymous in Business & Finance ➔ Small Business
The only proof is the word of each party, and the customer's willingness to drive 1.5 hours (roundtrip) to claim just $30 worth of tile.
2007-02-27 09:29:28 · update #1
Go to the customer's work site and investigate. Count tiles.
2007-02-27 09:53:37 · answer #1 · answered by Anonymous · 1⤊ 0⤋
The store should give the customer the tile, this time. If the same customer does this repeatedly, then NO, they are scamming you and looking for a free ride.
2007-02-27 09:34:18 · answer #2 · answered by scott41301 2 · 1⤊ 0⤋
depends on how that can be proved, and whether or not the customer is a valued one. If it happens often then someone should be fired. The store should/could probably eat the loss if its for a good customer who does lots of business.
2007-02-27 09:25:48 · answer #3 · answered by tomhale138 6 · 1⤊ 0⤋