T-mobile phone repair problems?

Question

Took sons phone 1 month old to TMOBILE shop as it would not turn off just kept coming back on all other functions worked ok camera ect.
The manager said it was water damaged as sticker on back gone pink but would send it away anyway
received it back they said unrepairable due to liquid damage
got home tried phone it came on but now said restricted and needs code took back off and found not new battery but some old thing fitted instead. Went back to shop showed them and the girl agreed it wasnt the original battery left phone with them to sort it out
phoned shop this morning and manager said they would give me a new battery but wont do anything about it now being restricted as thats because of damage not covered by warranty
the phone was working better before
i feel were being stitched up here have tried contacting the service centre but they dont answer the phone sent a fax with all details and they have not even replied either to explain
I think TMOBILE service stinks

Update
wife went into shop to pick up sons phone and was told by tmobile manager she cant have it back as not owner
she picked it up last time and sighned repair docket
he would only give it to me and said it was proceedure
i contacted shop by phone from work whilst wife waited outside
I threatened him with telling head office and he gave it to her on her return, he did not apologise
this is the KETTERING TMOBILE shop in the UK
i will be fortwarding this saga onto tmobile and even nokia as im fed up with poor customer service

my point is they changed the battery for an old one and have made the phone now
restricted also manager was so awkward
and talked down to us
the phone still comes on but now needs code to go thurther

Answer 1

T-mobile dont do anything by letters or fax you have to speak to them.
From a landline 0845 412 5000
Go for the options that ask if you want to pay a bill (they will answer quicker because they always want cash)
Liquid ingress (water damage) can take a while to affect the phone's internal workings, so it may be a case of the phone would still have ended up as it is even if you didn't send it to them!
Sorry I cannot be of much more help!
Good luck.

Answer 2

I was with T-mobile for 6 yrs before switching to an area that was not supported by them. I don't think you were speaking with the right people, because whenever I ran into problems, I called their main number and asked to speak with the retention department (those people will do almost anything to keep you with them). I think your real problem was with that small T-mobile dealer you went to- obviously did not know the right numbers to call and didn't want to do the leg work. You need to call T-mobile yourself and report what all had happened to your phone, because the old battery replacement seems like something that dealer did - authorized dealers only do so much for their customers. Well, don't lose hope, I've called them up a couple times even at 3 am when I worked a midshift and there was always someone there to help me. Good luck!

Answer 3

Believe it or not, they are in the right as far as replacing the phone is concerned. Water damage is not covered by the warranty on ANY phone. It doesn't matter who the phone is with, water damage will not be covered by the warranty.

Answer 4

it might want a sparkling battery. additionally, a placing could could desire to get replaced on the telephone to maximise battery potential. working example do no longer go away the backlight on for 10 minutes by way of fact this might drain the battery. wish that facilitates.