hiya my boyfriend bought me the cath kidston phone 4 xmas and it was crackers switchin itself off.i took it back they sent it off for three weeks give me it back it still was broke so i went back in at the weekend and asked 4 my money back as i was 2days over the 28 day money back gaurantee. fella was being really rude so i asked 2 see the manager and he said he was so they gave me a new phone so went 2 get it chipped and the fella in my local phone shop said this one was faulty aswell i am really fumin at this point.so go back in the shop yesterday and the girl told me that wasnt the manager i was speaking 2 and he shouldnt of give me a new phone they are not allowed2(they have 2 order u 1 they cant take 1 from there stock)at this point there was no manager in the shop so they took my number and said the manager will ring me back and he never.so i went back in 2day the assistant manager was in but was being really rude what shall i do av rang the customer service and they are useless
2007-02-27 01:20:08 · 8 answers · asked by ♥ღ☆ shoesaholic ☆ღ♥ 4 in Consumer Electronics ➔ Cell Phones & Plans
Email charles dunstone - the Carphone Warehouse CEO - give a full and detailed account of your complaint. You should get some response normally in your favour...
Go to the CPW website and click on contact us, then use the drop down list to ensure that you select CEO office.
If all this fails and you still think you are right, contact your local trading standards office.
Good luck!
2007-02-27 01:33:47 · answer #1 · answered by TheOracle 2 · 2⤊ 0⤋
Hi Antonia.
I don;t know if this is the answer you're looking for but hope helps.
I have a sneaking suspicion that under contract terms and conditions that if anything goes wrong with your phone (unsure of timescale) - you as the customer are obliged to give them an opportunity to resolve this to your COMPLETE satisfaction.... Now this sounds as though you have given them this opportunity and they failed.
I'd suggest a letter of complaint in writing - however does take a while.
Contact your local Citizen's Advice Bureaux or Trading Standards/ They will tell you exactly how and where you stand!!
Check out their website on this link:
http://www.carphonewarehouse.com/commerce/servlet/gben-server-PageServer?ARTICLE=MAIN.UK.INTERNET.HELPINFO.ORDERONLINE.GUARANTEES.14DREPPROM
(didn't want to copy whole lot and bore you to tears!!)
Hope helps.
Stick to your guns - you are in the right - the goods are faulty!!!
2007-02-27 08:19:18 · answer #2 · answered by Anonymous · 0⤊ 0⤋
when you say you took it back within the 28 days as it was broken and they sent it off and it took 3 weeks...WHY DIDNT THEY GIVE YOU A NEW ONE THEN or like what it says your money back? you mite wana bring that up with them!
and are you sure that the guy that went to chip your phone didnt cause the fault himself as believe me that has happened!
and also if you do go to trading standards dont say about your phone been chipped tho!
also please dont go back to them threating them with claims court without knowing any details 1st.
another thing did your boyfriend pay on a credit card/visa if so he can claim the money back through the branch he is with!
2007-02-27 01:42:02 · answer #3 · answered by mangospassion 2 · 1⤊ 0⤋
I have had similar problems with car phone warehouse, there customer service team is a load of rubbish to.
I suggest you contact you local trading standards for advice they will help guaranteed.
2007-02-27 01:24:48 · answer #4 · answered by richard_beckham2001 7 · 1⤊ 0⤋
put everything in writing and post it to their head office and also threaten trading standards giving them a chance to sort it AND compensate you.
2007-02-27 01:29:55 · answer #5 · answered by charl203 3 · 1⤊ 0⤋
yep, trading standards.
and-dont accept a replacement-you want your money back (and try and get compensation!)....why should they continue to have your business when they clearly dont care for their customers?
2007-02-27 01:27:21 · answer #6 · answered by jon h 3 · 0⤊ 0⤋
Tell them you are going to take them to small claims court.
2007-02-27 01:25:34 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Don't buy from there again!
2007-02-27 01:25:55 · answer #8 · answered by The Weird One! 4 · 0⤊ 0⤋