Does any body know a site that I can ask a really complicated computer question?

Question

The question is (in case anyone can help) that my computer got a trojan, but my anti virus caught It, but it keeps coming back though! Does anyone know how to get rid of it for good? Has this happend to anyone in the past?

Answer 1

Try this one, someone will have the heart to answer!! (maby me if I know it!!)

Answer 2

Since you don't give the name of the Trojan it is hard to give you a specific fix. Ewido is the best Trojan removal program available today.

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/



TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR PROGRAM(S).



When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

RESET HIDDEN FILES AND FOLDERS.

The RESTORE POINTS may be infected with the Malware and cannot be used. Delete the old one(s) and make a new one.

CLEAR OLD RESTORE POINT(S). HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.

Answer 3

This is the website that you are looking for.

I would visit the Symantec website at http://www.symantec.com They have some excellent advice, removal instructions, and in some cases, some removal tools.

Here are my steps:
1. Run the anti-virus program
2. reboot into Safe mode and run it again
3. Move hard drive into another computer (as a slave drive) and scan again.
4. Search for removal instructions
WhenI spend more than 20 minutes trying to remove a pesky virus, I stop and start making backups.
5. Start reinstalling Windows after reformatting the hard drive

Good luck and Happy Computing!

Answer 4

Maybe you should try a different anti virus, also a good idea is to look up the name of the trojan on the net, there are usually instructions or mini programs available to remove it. hope that helps

Answer 5

A Trojan is a program hidden within a program. If it keeps coming back you may need to delete the program that the Trojan is hiding in.

Answer 6

A) Is the virus still on your computer, stuck in your backup or downloaded e-mail? Check where the anti-virus says it is located.

b) Or are you visiting a website that has this virus, again, check what you are doing when the alert goes off.

Answer 7

Type on a search engine, vundo trojan. Its a little program you download off the net that removes trojans, it worked for me.

Answer 8

Do a search for the name of the virus and look for any forums that could have manual deletion instructions.

Answer 9

Yes, here!

switch off System Restore as back up files may be hiding in there, and it will just restore itself. Go to Start - programs - accessories - system tools - system restore.
Run your anti virus and anti spyware in Safe Mode. To get into Safe Mode repeatedly press the F8 key after the bios screen loads but before Windows loads. You'll know if you made it because the screen will be at 800 x 600 and your pc will be slow.

Then beef up your security. Its easier to prevent malware getting on to your sytem in the first place rather than trying to remove it. All the following programs are free for home use;

You need to install one firewall.
The Windows firewall doesn't stop malware on your pc from dialling out.
http://www.zonelabs.com Zone Alarm firewall OR
http://www.comodogroup.com/ - Comodo firewall.

You need to install one anti virus;
http://free.grisoft.com/freeweb.php/doc/2/ -AVG anti virus or
http://www.avast.com - Avast Antivirus

http://www.bitdefender.co.uk/site/Main/view/Download-Free-Products.html - Bitdefender 8 doesn't run in the background and can be used as a second back up anti virus.

You need all these anti spyware programs;
http://www.ewido.net - AVG(Ewido) anti trojan.
http://www.safer-networking.org - Spybot Search and Destroy anti spyware. Use the Teatimer settings to protect Internet Explorer, and the Immuniser to stop malware getting on your pc.
Spywareblaster works with Internet Explorer and Firefox. It won't uninstall spyware that is already on your pc, but it will prevent hijacks and other malicious changes to your browser.
http://www.javacoolsoftware.com
Plus;
http://www.lavasoft.com - Ad-Aware SE Personal anti adware

And these are useful utilities;
http://www.mozilla.com/ - Firefox web browser.
http://www.ccleaner.com - Cr*pcleaner Registry cleaner and privacy tool
Winpatrol is a handy utility that manages cookies on your pc and stops unwanted changes to your startup folder.
http://www.winpatrol.com
http://www.siteadvisor.com -MacAffee Site Advisor warns about malware on sites you are about to visit.

http://spywarewarrior.com/rogue_anti-spyware.htm - The Spyware Warrior site identifies fake anti spyware programs.
https://www.grc.com - Shields Up security site, check your firewall works.

Remember to update and run all of you anti malware programs at least once a week.

Answer 10

Here

First of all do u have a firewall set up?
Do u have proper virus protection?( I would reccomomend AVG it is a free program)
also download spybot s&d. It is also free

Answer 11

Free support
Protonic
http://www.protonic.com/
Tech Support Guy
http://www.techguy.org/
Webuser Forums
http://www.webuser.co.uk/forums/ubbthreads.php?Cat=

The best - but it costs
Experts Exchange
http://www.experts-exchange.com/