Besides telling users to restart the computer!
2007-02-26 09:40:13 · 10 answers · asked by Rawkus 3 in Computers & Internet ➔ Hardware ➔ Other - Hardware
Thanks, I appreciate all the answers.
2007-02-26 10:04:54 · update #1
LOTS. But unfortunately, turning the computer off and back on does magically fix a lot of woes!
2007-02-26 09:50:54 · answer #1 · answered by Dan K 3 · 1⤊ 0⤋
I am in an IT support position, and I do far more then tell users to restart the computer.
BUT... at the same time, the least time consuming solution to a lot of computer problems is to restart the computer.
I also have many other daily tasks including the daily backups (so when users 'accidently' delete an important document, i can get it back for them) maintaining the integrity of databases and many many more tasks so that the users experience the least amount of downtime
2007-02-26 09:45:57 · answer #2 · answered by thunderbox666 3 · 0⤊ 0⤋
The Wikipedia link below describes some of the aspects of IT Support. In general though, they:
- Ensure technology works for the users
- Upgrade hardware/software
- Ensure applications continue to function
- Evaluate new hardware/software to ensure compatibility with existing infrastructure
- Develop support applications to increase support efficiency
- Backup applications/data
- Work with external vendors to handle licensing and user support
and many other issues. If you are getting a "restart the computer" answer to your problems, likely you are dealing with a low level Microsoft Certified Technician. Anyone who deals with them on a regular basis will look for the root cause of the problem (which may require a reboot, but this will only be required as part of implementing the solution, it won't be the whole solution).
2007-02-26 09:49:11 · answer #3 · answered by Jim Maryland 7 · 1⤊ 0⤋
HI
Thats a good one !!! just telling users to restart!! Well the IT dpt bassically is in charge of all the tech apects from pc repair to troubleshooting .
2007-02-26 09:47:49 · answer #4 · answered by Anonymous · 1⤊ 0⤋
It depends on the size of the organization and the *organization*'s definition of IT support. *They* have their titles, of course. When I was in IT support, my main function was to maintain the Operating System of the mainframe: apply updates, debug Assembler code, analyze system dumps, write assembler code to hack the vendor's stuff, etc. and (2) Document procedures for using the system; assist users with their problems in a friendly and training manner which helps them avoid having to call for help repeatedly for similar problems.
2007-02-26 09:47:08 · answer #5 · answered by fjpoblam 7 · 1⤊ 0⤋
Support the network servers that you rely on all day. We also order all the hardware and software, manage the leases with the venders and install everything.
2007-02-26 09:44:48 · answer #6 · answered by blndchik 5 · 1⤊ 0⤋
Installs, repairs, debugs, rescues, taking responsibilities of idiots' acts like deleting ntoskrnl.exe
2007-02-26 09:46:08 · answer #7 · answered by Mac 2 · 1⤊ 0⤋
Submit patches, fixes, get into your computer with patches and fix memory leaks, AKA Kernel Errors, Which can cuase sys crash.
sometimes all they do is fix a register thats been corrupted or something with a nop (*No operation*)
Anyways d00d,
IT Support sucks but why dont your try....
RentAcoder, as US GEEKS HELP FOR $$$ AND WE DONT Phuck YOU OVER!!!
w00t ,
CodeSeeker
2007-02-26 09:44:36 · answer #8 · answered by Anonymous · 0⤊ 2⤋
spend a lot of time laughing at stupid questions
2007-02-26 09:43:21 · answer #9 · answered by Mike C 6 · 1⤊ 1⤋