I mean, sometimes customers just are wrong. And they shouldn't be given special treatment. Sometimes, customers are just not worth keeping.
2007-02-26 08:11:50 · 17 answers · asked by trer 3 in Business & Finance ➔ Careers & Employment
Post a sign that states that you reserve the right by law to refuse service to anyone for any reason decided by the management.
As long as it is not because of race, color, religion or sexual preference and based on a belligerent attitude or a troublesome or problematic personality... That should cover your butt legally?
The customer is NOT always right... Especially now days. Some people really believe that they are worth whatever piddly ammount of money they are paying to completely and totally annoy the crap out of some poor minimum wage sales clerk or waitress... You are right... Some people are simply not worth the business. Management can and will ask someone who is disruptive to please take thier business elsewhere if they are simply not able to be appeased. Some people just live to be difficult
It is however up to the owner of the store or the management to decide who is worth what to whom... not an employee!
2007-02-26 08:20:08 · answer #1 · answered by Anonymous · 1⤊ 0⤋
If you plan to be successful in retail, you have to adopt a new philosophy. EVERY customer deserves special treatment. Never tell a customer they are wrong. What you say instead is that you understand, however(never say but), and then "suggest" your idea. It's non-confrontaitonal and allows the customer to "choose" to do it your way. Ultimately the customer is right, so don't feel bad if you have to relent to their way. Don't take things personally. It is, after all, just another means to collect a paycheck. Especially if you work on commission;)
2007-02-26 08:22:42 · answer #2 · answered by Shon 3 · 2⤊ 0⤋
I used to work in retail and my advice to you is this; NEVER TELL THEM THEY ARE WRONG. If you do, then you would lose that customer. You may think that customer is wrong, but the customer is always right. So, you don't know if that customer (you told that the person is wrong,) might know a lot of people. Word spread like fire. So, my advice to you is be quiet. If your boss finds out, you will lose your job.
2007-02-26 08:59:51 · answer #3 · answered by Anonymous · 1⤊ 0⤋
Everyone makes mistakes, even customers. You're right about some customers not being worth keeping, particularly if they're threatening you physically or legally. But, if we're just talking about your basic customer who has misunderstood store policy, it's generally best to explain why the policy is in place. Speaking from personal experience, I truly hate it when someone tells me I can't do something because "it's store policy". That's a cop-out answer. The real answer would be to explain why you can't comply with the customer's request (i.e., we can't take back shoes that have been worn because our customers expect the highest level of product quality from our store, blah blah blah).
2007-02-26 08:26:40 · answer #4 · answered by SuzeY 5 · 0⤊ 0⤋
The customer is not always right. They are human and make mistakes. Especially elderly customers. Just be nice to them.
Just apologize a million times like they do to me when I call customer service and if you don't like to apologize get another job one that does not require working with humans.
2007-02-26 08:23:28 · answer #5 · answered by The JRTs will rule the world 3 · 0⤊ 0⤋
If you value your source of income, you would keep this thought to yourself. Better yet, suggest something else to the customer in the most non-threatening way you can think of. If you get the customer around to your way of thinking without alienating the person, you are on your way to retail success!
2007-02-26 08:17:07 · answer #6 · answered by JADE 6 · 2⤊ 0⤋
point blank, if they're wrong, they're wrong, try to do it in a nice way though, I was a retail manager for 5 years, and I had no problem telling customers that they were wrong if that was the case. sometimes people will try to work a # on you....but do try and find a solution to their problems. but sometimes you cant and I had no problem letting them know that.
And NO customers ARENT always right
2007-02-26 08:16:00 · answer #7 · answered by diva 6 · 0⤊ 1⤋
the customer is always right, maybe you shouldn't work in retail or the service industry then, just remember that it is those customers that pay your salary, wage , whatever..and if you think some of them are not worth keeping then you have no one to blame but yourself when sales are so low that the company has to lay you off, try a little diplomacy and tact..I know some of them have outrageous wants but just grit your teeth and smile..you can cuss on your own time
2007-02-26 08:18:03 · answer #8 · answered by dances with cats 7 · 0⤊ 2⤋
Well, if they are purchasing a product you sell (i.e., shoes) and are arguing about the size, the truth of the matter will be found out without you saying a word. ;<)
If it is a more difficult issue that must be addressed, simply address what you are saying with, I apologize, I understand your view but......... or, if you have proof or a pamphlet of what you are talking about, you could share that information with them.
Just keep your decorum and professionalism, if you can't get it resolved, ask for the assistance of your manager.
2007-02-26 08:21:54 · answer #9 · answered by OPTIMIST 4 · 1⤊ 0⤋
Usually you can't tell them they are wrong unless you are the manager or the manager swears s/he'll back you up on it.
Otherwise, try to provide logical reasoning when telling them why they are incorrect. Good luck - customers are stubborn!
2007-02-26 08:15:38 · answer #10 · answered by §Sally§ 5 · 0⤊ 0⤋