im going to an interview on sat. and the job review says "the ideal person for the job has good customer service skills"
2007-02-26 07:59:56 · 5 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment
Treat customers the way you'd expect to be treated by any store or restaurant employee. Courtesy, respect, and consideration.
2007-02-26 08:08:06 · answer #1 · answered by MacLeod_73 4 · 0⤊ 0⤋
As a former call center manager here are a few tips. Empathize, listen ( actively ), show compassion only when needed, don't point the finger, smile when talking to a customer, accept responsibilty of the situation, properly educate, don't talk over the customer, let a customer get the situation off their chest, do not take it personally, do not take the baggage from one call to the next, and leave all personal problems outside the workplace. I hope this helps!
2007-02-26 16:11:06 · answer #2 · answered by cpaige517 2 · 0⤊ 0⤋
It means being a good listener and also you need to let them know you understand that keeping their customers happy is critical to the success of their company.
• Be a warm friendly person. Greet people with a hello and a smile.
• The ability to be articulate when communicating with people.
• Being able to remain calm when emotions are running high.
• You do not take things personally when someone is complaining to you. Never allow your emotions to escalate a situation.
• Be empathetic. Be able to understand where their frustration is coming from and then you can deal with it more effectively.
• never use profanity.
Good luck on your interview.... Post back and let us know if you got the job!
2007-02-26 16:15:39 · answer #3 · answered by Scruffy Dog 2 · 0⤊ 0⤋
Learn the skill of Active Listening.
http://en.wikipedia.org/wiki/Active_listening
2007-02-26 16:03:47 · answer #4 · answered by joe s 6 · 0⤊ 0⤋
Listen well, make eye contact and
pretend you are in church.,Sit up!
2007-02-26 16:08:18 · answer #5 · answered by Anonymous · 0⤊ 0⤋