I hear you, little sister! Perhaps your new job isn't right for you? If talking on the telephone makes you exhibit physical symptoms of illness or anxiety, it's time to either see a doctor or find a new job.
If, however, you simply hate unnecessary phone gabbing (I do. It annoys my boss no end when I don't answer his calls on my days off, but for Heavens sake, it's my day off!), you'll be OK. Here's some practical advice:
1. Recognize there is a difference between work telephone and personal telephone. Your job requires you to be professional, so be one...at work. Do whatever you want on your own time.
2. Develop a professional telephone voice, like a radio announcer. Lower your tone and speak more slowly and clearly than you normally do. Also (this really works, don't laugh) make your face smile when you are talking on the phone...your listener can hear a smile.
3. Act professionally at all times when you are on the phone with clients. Get some customer service training if you can...follow the rules. Know who you are calling, what you will say if you reach the person and what you will say if you get voice mail. Don't babble, say "uhhhh...", stall or lose your train of thought. Identify yourself, give your purpose for calling or leaving a message and make sure you leave a number where you can be reached.
4. If you are in customer service and have to deal with unhappy customers, remember they are just like you. Treat them the way you would like to be treated if the situation was reversed. Listen and don't interrupt. Ask questions to make certain you really understand the problem. And don't take it personally...some times your customer is just having a really bad day and doesn't mean any of the stuff they unload onto you.
Good luck. Don't forget to smile.
2007-02-26 05:36:03
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answer #1
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answered by Anonymous
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Urgh I hate phones I think it's because I communicate more with hand gestures and facial expressions,I especially hate it if i'm thinking something over and the person on the other end of the phone will be saying,Hello? You still there? Hello? Even if i've only paused for a second.
I loath phones,I detest them,but I will deal with them when I have to,take a deep breath and just answer,don't think about it,work your way through the call as it progresses,once it's over it's over,eventually it will become second nature to you.
2007-02-26 13:30:25
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answer #2
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answered by Anonymous
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I absolutely know what you mean. I used to tell my boss I would rather speak to clients face to face rather than confront them on the phone.
Got over it somehow, I think it had to do with figuring out how to answer the objections. Also, when I speak on the phone I try very hard to concentrate on the subject that is being discussed. If I don't, my mind wanders and lose track of the conversation. That's embarrassing.
2007-02-26 13:25:41
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answer #3
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answered by ggraves1724 7
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I know what you mean. I used to get it all the time. When you speak to them just tell yourself (in your head) that it doesn't matter because you'll probably never speak to the clients again! And if you do, why should people care what you are like on the phone? It doesn't mean you're ot a good person!
2007-02-26 13:20:20
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answer #4
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answered by Anonymous
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Either go to therapy or take another job.
2007-02-26 13:32:26
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answer #5
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answered by boricua_chick_21 5
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u could picture urself talkin to them in person instead of talkin on the phone to them....it helped my friend...gl tho
2007-02-26 13:19:28
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answer #6
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answered by hot12flirt 3
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