Why does my samsung a870 cell suddenly says "initial programming needed" when i open it up?.?

Question

okay my phone has been fine ever since i got it and then last night i turned it off and then i turned it back on and this box pops up that says "initial programming needed".

i tried changing back to NAM1. nothing happened.

i called *228 and it said "calling activation" but then it said "calling programming" and underneath it said "unsuccessful". so obviously that didnt work.

i have absolutly no service but my contacts, pics and ringtones are still entact. the only thing that doesnt work is the date, time and obviously dialing/receiving phonecalls and texts.

does anybody know how to get my phone back to normal?

just so you know:

my phone is a samsung a870. my provider is verizon wireless.

please help me !!!

Answer 1

It sounds like you decided to try out NAM2 and it managed to mess your phone up. According to the Samsung FAQ, to get back to NAM1 you're going to have to contact Samsung to get your unlock code. See the FAQ entry dealing with this here:
http://erms.samsungusa.com/customer/sea/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=561&PROD_ID=727&AT_ID=69660

If you really did lose your programming by some other means, then in lieu of *228 try using *22800 as the *228 by itself could be trying to OTA program your phone from someone else's tower. Of course you have to be in a good Verizon digital area for any OTA to work. Usually, if I recall correctly, there is a voice menu from Verizon that will come up when you dial *22800 and it will give you the option to program and do a PRL upgrade. Do the program option first and you can call back and do the PRL upgrade after if you so desire. There is a way to manually program the phone but you shouldn't have to do it. If it comes down to it, go to your local Verizon dealer and have them reprogram the phone for you.

Answer 2

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