if a customer complains that you gave him 13 cents instead of 31 cents, what shoulde you do?

Answer 1

Give them back the difference and appologize.

Even though the amount is small, people stand up to principle. If you appologize, make a joke about it (how luckily it wasn't $31 / $13), then give them the money back - they'll probably come back and be a loyal customer because they trust you.

Presonally - I wouldn't have bothered to complain about the slight short-change, but hey - I guess that's how some people get rich!

Answer 2

Give him 31 cents. The customer is always right, and in this case, it is a small price to pay.

If it were $31, then I might call the supervisor and ask them to balance the drawer to see if you incorrectly gave the customer the $13. In this case, keep them happy and pay closer attention. It is always a good idea to count the change back to the customer. Avoids problems like this.

Answer 3

since you probably won't get in trouble, and customer satisfaction comes first, i believe you should give the petty customer the change from the drawer. Nobody gets fired for 25 cents, ya know. I use to work in the bank, and we were aloud to be short up to a certain dollar amount, and honestly is it really worth the argument/headache that the customer is going to give you mean while they don't pay you enough to be getting your blood pressure sky high.

Answer 4

Give him the 18 cents, Because 18 cents is not worth a scene ! But remember him/her and take precautions the next time !

Answer 5

Give them the 18 cents. But give it to them all in pennies!!! Everyone hates pennies!

Answer 6

The customer is always rite, unfortunately.

Answer 7

apologize then give him the exact change.wont hurt you right?