Does the manager actually reprimand the waiter or waitress?
2007-02-22 15:44:47 · 16 answers · asked by Anonymous in Dining Out ➔ Other - Dining Out
If you handle your complaint in an intelligent way it will be taken seriously. No restaurant wants to lose a good customer.
2007-02-22 15:49:05 · answer #1 · answered by JAN 7 · 2⤊ 0⤋
It depends on the situation. Usually the manager will speak to the server and ask them what happened. Sometimes situations between servers and tables are simple misunderstanding. The manager will usually ask the server what's up; are they having a bad day, did they give them too many tables, do they feel like they are under trained.
Sometimes the manager will know the server isn't having a good day or made a stupid mistake and they just tell them to shape up and do their job.
Usually, if a table complains there is no need for the manager to yell at the server. The server knows they screwed up and they probably don't want to be reminded.
I have also seen cases where the table or person was a complete whack job, and made a seen for nothing. In those cases, the manager usually ask the server if they are OK, or if they would like to take a few minutes before receiving another table b/c the people treated the server so badly.
2007-02-22 15:56:51 · answer #2 · answered by Answer Girl 2007 5 · 1⤊ 0⤋
In restaurant management, like any other supervisory position, it is your responsibility to ensure that you are providing your guests with a quality product. In this industry; your product is food, beverage, and ambiance. All employees in the front of the house (those that are face to face with guests) are responsible for providing the best experience possible for their customers. Employees that do not do this are not meeting their responsibilities. As a manager, it is your job to ensure quality service as well as food.
In the case of a customer complaint, a manager should always speak to the guest to ascertain the cause of the complaint. If the fault is with the server, the manager needs to rectify the situation with the guest and the employee. Servers that are lacking should receive reprimands, retraining, reduction in customer count, or anything else that will help them provide exemplary service.
Sometimes the only way to get good service from an employee is to terminate their employment.
2007-02-22 19:35:37 · answer #3 · answered by the_ginslinger 2 · 0⤊ 0⤋
in case you have been rude and insulting and that i became the waitress i might have my supervisor ask you to go away. We usually do no longer could desire to try this, yet there have been some mean people who've been banned from employer and the managers listed under are great at resolving any themes a consumer could have, whether they're basically immature and rude. i'm constantly polite to any waitress and tip rather nicely as i know how problematical the job is and how annoying human beings could be
2016-09-29 12:16:50 · answer #4 · answered by ? 4 · 0⤊ 0⤋
Most managers I know would be PISSED if they actually got a complaint from a customer. Unless you were unreasonable or somehow a pain in the butt the manager would def. reprimand the waitress. If they were really rude they'd prob be fired unless they'd been there forever or were sleeping with the chef.
2007-02-22 15:47:50 · answer #5 · answered by imnotachickenyoureaturkey 5 · 0⤊ 0⤋
Single complaints will always force a manager to question the employee to get their side of the story and then tell them in detail what they expect in the future. Multiple complaints from different sources start to show a pattern and give the manager the necessary tools to take disciplinary action or even make a decision to fire the employee.
2007-02-22 15:54:17 · answer #6 · answered by awesome_possum 2 · 0⤊ 0⤋
It depends on the manager and the server. It seems like when a table freaks out on the manager and goes over the top trying to explain how awful the server was, then the customer is ignored. But on the other hand, if you calmly explain how you were treated and give examples, instead of saying how awful they were, then you are more likely to be taken seriously and then the server is more likely to be spoken to. Each resturant is different, if you are really upset, call their corporate office or general manager instead.
2007-02-22 15:51:08 · answer #7 · answered by lizzey_in_pink 3 · 1⤊ 1⤋
Yes. Good people I know have been fired for this. I've almost been fired because a customer complained in order to get a free meal. She told the manager I made racial slurs towards her. I would never do such a thing! I wasn't even rude.
2007-02-22 17:48:38 · answer #8 · answered by Anonymous · 2⤊ 0⤋
I would imagin so. I dont see a situation where not addressing a rude server issue would be in anyones best interest. Most restaurant business is based on Word Of Mouth advertising. Servers EARN tips based on quality customer service. Being rude is not conducive to good income flow.
2007-02-22 15:50:15 · answer #9 · answered by Anonymous · 0⤊ 2⤋
Extremely rarely, they just care about turning the tables around to seat more guest and keep the sales. Maybe some managers do, but overall they are more concerned with keeping stuff moving smoothly.
2007-02-22 15:48:56 · answer #10 · answered by Clipper 6 · 0⤊ 1⤋