Question About Selling an Item - Advice??

Question

I have no idea what heading this should go under, so if it doesn't belong here, I apologize.

I recently sold a used laptop computer...

- First, in my ad I stated there was an operating system issue and the buyer would most likely need to reinstall Windows.
- Second, I did not ask for a set price...instead I allowed those interested to name their own price.
- Third, I stated in the ad that the buyer is purchasing the laptop "as is" and there would be no refunds.

A guy contacted me and wanted to buy the laptop, and he offered the best price for it, so I sold it to him. When talking to him on the phone, he asked for a warranty and I told him there was no warranty, that he would have to purchase the laptop "as is". When I went to meet him to give him the laptop, he asked again for a warranty and again I told him there is no warranty.

He gave me the money, I gave him the laptop, and we parted ways. Now, 4 days later, he is calling and emailing me 100x a day!!

continued

Anyhow, this guy is calling and emailing me saying he wants a refund because he can't figure out how to reinstall Windows and he's changed his mind.

I told him that I won't refund his money and take the laptop back because he agreed to purchase it "as is" and I'm sorry if he feels he made the wrong decision.

Now he's trying to say there are a bunch of problems with it (which did not exist when I had the laptop), and he's saying I have to refund his money.

Am I right in saying I don't owe him a refund? I'm not taking back a laptop that he's had in his possession for 4 days, which he is attempting to give back with MORE problems than it had when it left my hands. What to do??

To lowa71184 - Yes, he's a native English speaker and he fully understood the terms when he agreed to purchase the laptop and handed me the money. But he tried his best to convince me to give him a warranty and to agree to a refund if he decided he didn't want it. And, of course, I did NOT agree to any warranty or refund. He also tried to say that I charged him too much money for the laptop - which is ridiculous because I didn't ask for a set price, I let him name his own price. That's not my problem. I just think he's trying to figure out a way to get over on me, and I'm tempted to think he's tampered with the laptop and created new problems with it in an attempt to have a reason for a refund.

Answer 1

As long as you have a copy of the ad there is nothing he could do. even if he tries to take you to court, you have written proof it was sold "as is". I would simply tell the guy he got it as is, that if he continues to harass you, that you will seek legal help cause what he is doing is harassing you.

Answer 2

Well whether or not the guy added problems to it or you weren't aware that they were there, you said in your ad and on the phone that it is "as is" and you are totally free of liaililty. If he bought a laptop expecting to reinstall Windows and can't figure out how to do that, then he is probably not computer savvy and shouldn't have bought it anyways. Does he seem like a native English speaker? Sounds either like he doesn't understand the language he used or he's just an idiot. I don't know how to help you as far as making him stop harassing you, short of changing your e-mail and/or phone number or reporting it to the cops, but you are TOTALLY in the right and he made a mistake that he should learn from.

Answer 3

Don't give him his money back and tell him to do a FDISK on windows to delete it and then put the windows disk in the CD rom and it will install... You do not need to give him the money back and if he continues to pester you call the cops and tell them you have a stalker...

Answer 4

As long as he is over 18 he has no recourse against you. You told him it was "as is" so he needs to just accept that he made a mistake in buying it.