2007-02-21 22:05:03 · 5 answers · asked by laurafkp 1 in Business & Finance ➔ Personal Finance
I work in a bank and I feel the products we provide are good, but the customer service is even better ( I can only speak for my particular branch). I know for a fact that customers have returned to me because I have provided accurate and good service and that many will refer others to me.
I bank with three different banks (not keeping eggs in the same basket and all of that) and the service I get from the other two is abysmal. I confess, I am only there for the rate. It depends on what is most important to you saving a few extra pence or being treated like a human being?
If I am shopping for a product where communication is necessary (ie mortgage, current account, insurance) I choose service everytime. Where this is not necessary (internet accounts, life cover etc) I choose rates!
2007-02-24 05:55:11 · answer #1 · answered by bubblybassoonist 3 · 0⤊ 0⤋
I suppose it would depend on how they made you feel as a customer. Case in point: I was very happy with a bank I was with, then I was forced to go into a credit union situation. I'm NOT AT ALL happy with those blokes.
2007-02-21 22:17:57 · answer #2 · answered by Mike M. 7 · 0⤊ 0⤋
be loyal to the best rate, if that means switching bank do it.
2007-02-22 06:24:53 · answer #3 · answered by Anonymous · 1⤊ 0⤋
Laura,
I'm not sure there is any reason to be loyal to a bank, lawyer, doctor, dentist, etc.
Things have changed....
2007-02-21 22:11:08 · answer #4 · answered by Anyone know? 2 · 0⤊ 0⤋
While the banks offer a valued service to us, it is my belief that our loyalty to them doesn't seem to be proportional to what we get in return.
2007-02-21 22:50:04 · answer #5 · answered by Fragile Rock 5 · 0⤊ 0⤋