my partner has run a catalogue for 15 years now she has a customer who owes £180 but says he cannot pay it she has informed the catalogue(great universal) who have told her its your customer you pay it or get prosecuted and they are also charging her extra charges each month because of this, she has sent his details to them but they sent them back and said you are not supposed to have customers we have changed the agreement(without informing her) and dont want to know, please help
2007-02-21 03:03:29 · 5 answers · asked by Anonymous in Business & Finance ➔ Other - Business & Finance
it's unfortunate, but you probably don't have a leg to stand on. Maybe she could agree a payment plan with the catalogue and in turn arrange a similar one with the customer. If you arrange a plan with them it usually stops the extra charges (as long as you pay on time). Your partner should maybe make an appointment with Citizens Advice
2007-02-21 03:28:31 · answer #1 · answered by julie g 3 · 1⤊ 0⤋
I doubt they can change the terms & conditions whithout noitice = check the wording on the original Contract she signed ...
However what's really at issue here is how a 'custromer' can 'owe money' to the Catalogue.
As far as I am aware all catalogues operate strictly on a 'sale or return' basis.
You take an order & order from the captalogue. You pay the catalogue, and get goods in return. You own the goods.
Now you take (your) goods around to the customer and exchange the goods for (their) money.
If the 'customer' does not have the money, plainly you do NOT just 'give' them the goods !
Instead you send the goods back to the catalogue and get your money back.
So, if she has 'gifted' the goods to some-one without collecting the Money, then the Catalogue is quite right = it's her problem.
2007-02-21 03:16:47 · answer #2 · answered by Steve B 7 · 0⤊ 1⤋
Police will not be interested it is a civil matter but CAB will help.
Do not ignore it with the Catalogue company.
2007-02-21 03:24:07 · answer #3 · answered by Davy B 6 · 0⤊ 0⤋
Go to Citizens advise or, and police. Then phone them back and tell Great Universal that you are not employed by them so there is no contract that states you are liable for losses caused from non payers.
2007-02-21 03:09:10 · answer #4 · answered by ROBSTER 4 · 0⤊ 0⤋
If the accounts in your parteners name then yes it's your responsibility.
2007-02-21 03:08:31 · answer #5 · answered by heebygeeby 4 · 0⤊ 0⤋