Ok here is the deal, my phone company called the other day and said DSL was available to my home. So we called to get it ordered and they said we had already placed the order, come to find out a customer service rep had placed the order without permission from us. So we tell them we didnt place an order but would like to keep the current order and sign up for DSL, then we get a call today that it isnt available to our area, after we have gotten the modem and were 2 days away from having it. I want to know what i can do about this matter and if there is a possible law suit here?
2007-02-20 07:57:19 · 15 answers · asked by couple4anothergirl 1 in Politics & Government ➔ Law & Ethics
Report the company to the Better Business Bureau
http://www.bbb.org/
2007-02-20 08:01:00 · answer #1 · answered by auapc 2 · 0⤊ 0⤋
There is no law suit here. This happens all the time. It is difficult for the people on the phone to determine if you are the correct distance from the facility for DSL to work. It is also difficult to know if line conditions are right, even if you are close enough. Only when a technician is dispatched can they really make the determination and only when you order it can they dispatch a technician. It's a FUBAR situation caused by cheap corporate bastards refusing to invest in the infrastructure needed to better the service. They are relying on old lines and old (relatively speaking) technology to make the lowest form of broadband.
I recommend getting cable or teaming up with a neighbor who already has broadband and share it via wireless. It'll be much cheaper and much better than DSL or a law suit.
2007-02-20 08:06:13 · answer #2 · answered by Komic Kaze 2 · 0⤊ 0⤋
Fraud is pretty hard to prove at times and this may be one of them.
It sounds like your phone company was just under a lot of erronerous information rather than having any "intent" to defraud you here.
But - Be that as it may - yes I think that you could possibly maintain a Small Claims against them based on your statement of the situation but I would send them a "Certified Letter first, keeping a copy for your files, advising them that you feel you are entitled to being reimbursed for your modem (if you can not get that order canceled, or your money back) - and if it is necessary - you will file a Small Claims case against them!
However - please be advised that Small Claims cases can be expensive initially - even though the loser has to pay for the Court Costs, money wise and time wise!
Good Luck!
2007-02-20 08:05:52 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Not every inconvenience or mistake in the world is deserving of a lawsuit.
Lawsuits are about assigning responsibility for monetary damages. In this case, what are your monetary damages?
If the phone company made a mistake, give them the chance to correct it and credit your account. If you handle it politely and like a responsible customer inquiring about how this happened, I will bet you that they will give you 2 months of free phone or internet service at least. As a long-term faithful customer, that would only be in their best interest.
Good luck.
2007-02-20 08:11:31 · answer #4 · answered by gw_bushisamoron 4 · 0⤊ 0⤋
Maybe not much for a law suit, but you need to call the Better Business Bureau to report this. Also, be a pain in their behind, call daily until you get retribution for this error. The service rep needs a huge reprimand/firing. The company will not stand for this and you need to be telling them what happened. Ask to speak to management until you get someone who's really in charge. Take names down and let them know how displeased you are.
2007-02-20 08:11:07 · answer #5 · answered by Elle3 4 · 0⤊ 0⤋
It's an undeniable fact that Obama is illegally referring to himself as Black since he's only 1/16 Black, which is half the legally required percentage to qualify as a minority in the US. He's nearly half Arab but refuses to admit it. It's also been proven that he's lied about a great many other important facts regarding his past behavior, associates, accomplishments, etc. Why not his birth record? Anything is possible, and his followers suck up and swallow every word.
2016-05-23 23:28:53 · answer #6 · answered by Anonymous · 0⤊ 0⤋
If you call the phone company and ask to speak to a manager they will usually take care of the problem. Most courts won't see it unless there is a large monetary value associated with it.
2007-02-20 08:01:07 · answer #7 · answered by mgarrard14 2 · 0⤊ 0⤋
Well, you may be able to get the CSR who signed you up w/ out consent fired and in trouble, but as with the company, there was probably a mix up, and I am not sure if you can do anything about it.
2007-02-20 08:00:58 · answer #8 · answered by crashedata 2 · 0⤊ 0⤋
Doubtful...was it wrong yes...do you have grounds to be mad as hell you bet ya. I have to wonder if you are dealing with AT&T they are idiots (this is based on my personal experience).
Check with other places to see if you can get internet connection from another source. Try your local cable company they usually have a cable connection while it costs more it is also much faster.
2007-02-20 08:01:01 · answer #9 · answered by ~Just A Girl~ 3 · 0⤊ 0⤋
I don't know what lawsuit you would have bu call the comapny back and ask to speak to a supervisor and tell them the problem. Write down the names they give you and keep asking to speak to that persons supervisor if you don't get the answers you want.
2007-02-20 08:00:07 · answer #10 · answered by CctbOh 5 · 0⤊ 0⤋